Job Description:

Job Summary

In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third party rejects and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Run automated machinery required to pre-sort and package medications in support of the fulfillment site. Duties may vary based on assigned department.

Job Responsibilities

• Using Walgreens prescription data entry procedures and guidelines, processes new patientregistration by entering data into appropriate system. Handles patient prescription requests withinHIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missingprescription information, and interprets medical abbreviations (SIG codes). Resolves all data entryrelated exceptions.

• Run automated machinery, sort medications, transition inventory through different workflow stageswith a focus on quality control.

• Count and fill prescriptions, affix labels, pack and ship. Clean and help maintain machinery andmaintain an orderly work area.

• Resolves Third Party Rejects by reviewing, gathering information, making corrections andresubmitting for processing according to individual plan requirements.

• Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifiesand communicates issues to senior level staff as appropriate.

• Must obtain active technician license or certification within the first 90 days and maintain an activetechnician license or certification.

About Walgreens and WBA :

Walgreens (www.walgreens.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170 year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high quality products and services in communities nationwide.

The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits

" An Equal Opportunity Employer, including disability/veterans ".

Job ID: 1394007BR

Title: Pharmacy Technician MEM Fulfillment Center

Company Indicator: Walgreens

Employment Type:

Job Function: Customer Contact Center

Full Store Address: 3299 TCHULATECH DRIVE,MEMPHIS,TN 38118

Full District Office Address: 3299 TCHULATECH DRIVE,MEMPHIS,TN,38118-08101-01394-M

External Basic Qualifications:

• High School Diploma or GED.

• Basic level PC skills (for example: start up and shut down computer, use mouse to point and click,start and close programs, switch between programs, save files, print documents and/or accessinformation on-line).

• Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, usinga search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling outforms online.

• Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).

• Willing and able to perform tasks which include pushing, pulling, grasping and lifting with or withoutreasonable accommodation.

• Willing and able to carry up to 50 pounds with or without reasonable accommodation.

• Willing and able to work a flexible shift.

• 18 years of age or older.

Preferred Qualifications:

• At least one year of pharmacy technician experience in a retail, fulfillment or call centerenvironment.

• Experience providing customer service to internal and external customers, including meeting qualityand productivity standards for services.

• Required certification/registration as a Pharmacy Technician by state as granted by the state Boardof Pharmacy or nationally recognized certification agency.

• Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formattingdocuments).

Shift:

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