Description

Key Responsibilities:

• Respond to and resolve technical support tickets related to desktop hardware, software, network connectivity, and peripheral devices.

• Provide timely assistance to users experiencing IT issues via phone, email, or in-person.

• Offer guidance and training to users on software applications and hardware.

• Technical Troubleshooting:

• Diagnose and resolve hardware and software issues on desktops, laptops, and peripheral equipment.

• Perform system upgrades and installations of software applications and drivers.

• Troubleshoot network connectivity issues, including wired and wireless connections.

• System Maintenance:

• Perform regular system maintenance and updates to ensure optimal performance and security.

• Manage and maintain inventory of IT assets, including hardware and software licenses.

• Ensure systems are protected with up-to-date antivirus and anti-malware solutions.

• Configuration and Deployment:

• Prepare and deploy new desktop systems, including imaging, configuring, and testing.

• Assist in the setup and configuration of user accounts and email systems.

• Maintain and update documentation for IT processes and procedures.

• Collaboration and Communication:

• Work closely with other IT team members to resolve complex technical issues and implement IT projects.

• Communicate effectively with users to understand their needs and provide appropriate solutions.

• Assist with the development and enforcement of IT policies and procedures.

  Requirements

• Education:

• Associate's or Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience.

• Experience:

• 2+ years of experience in desktop support or a related technical support role.

• Experience with Windows and Mac operating systems.

• Familiarity with Active Directory, Office 365, and common desktop applications.

• Skills and Competencies:

• Strong troubleshooting and problem-solving skills.

• Excellent verbal and written communication skills.

• Ability to manage multiple tasks and prioritize effectively.

• Strong customer service orientation.

• Ability to work independently and as part of a team.

• Certifications:

• CompTIA A+, Network+, or similar certifications are preferred.

  Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .