Job Description

Insight Global is seeking a Service Desk Analyst for one of our clients who is in the field of education management. Our client is a growing leader in the education space, operating schools and educational programs around the world that span the life of a student from early learning to higher education. This position will be fully remote six-month contract (with potential to extend) and work from 8am-4pm EST.

You will be joining a team of about 15 individuals. In this role you will be in a call center environment fielding anywhere from 50-75 calls per day. The calls you will be handling are from teachers, students, principles, heads of schools, and other personnel in a school setting. You will act as the primary point of contact and support for each of these individuals. About 40% of the time these calls will require a password reset, 30% of the calls will require a little more technical knowledge and support, and 30% of the calls will require an escalation point of contact. We are looking for people who have a high level of emotional intelligence, understanding that empathy and patience will be at the forefront of each conversation you have. We are seeking customer service-oriented individuals who have experience working in a call center.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

• 1+ year of experience working in a call center environment

• Experience working with a ticketing system or CRM to track tickets

• Excellent verbal and written communication

• Experience providing over the phone support for Microsoft 365 or Google Workspace

• High level of emotional intelligence - Experience with Zendesk

• Experience working for an education organization null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.