Minimum Qualifications

Education: Possession of a Bachelor's degree from an accredited college or university with a major in Computer Science, Medical Informatics, Healthcare Administration, Health Sciences, Business Administration, Public Administration, Engineering, or a closely related field.

Experience: Three (3) years, or its equivalent, of system analysis experience including two (2) years in a health care information systems environment, working with end users to extract, document and optimize data flow, implement hospital systems, and support applications and databases. Incumbents will have demonstrable project management experience in the role of technical or application team lead for a major complex project or direct experience as a project manager for smaller projects.

Substitution for Education: One (1) additional year of qualifying experience noted above may be substituted for the required academic major. Additional qualifying experience may be substituted for the required education on a year-for-year basis up to a maximum of two (2) years.

Substitution for Experience: A Master's degree in one of the fields noted above may be substituted for one (1) year of the required experience. Possession of a current Epic certification may be substituted for six (6) months of the required experience.

Certification: Some positions may require the employee to obtain and maintain vendor specific certifications on the applications supported. The incumbent will be required to obtain the certification requested within six (6) months of notification from the supervisor.

Knowledge, Skills, and Abilities

Knowledge of:

The requirement for protecting security and confidentiality of system data

Health information systems application, health information exchanges and standard healthcare message formats

Health care financial and data reporting requirements

Health care and/or health plan organization and structure

Project management principles and practices

Time management and organization skills with ability to work on multiple projects simultaneously

Troubleshooting computer applications

Data analysis techniques

Methodologies used in the practice of systems analysis

Analytical and problem solving skills

Ability to:

Communicate effective both verbally and in writing

Work independently and collaborate as needed with team and other divisions

Analyze technical specifications for data and applications

Troubleshoot information systems and applications and resolve complex problems

Communicate technical information effectively to various levels in the organization, including the vendor community

Demonstrate care in handling customer needs and build a trusting rapport with customers

Adapt to on-going change and work in a fast-paced, customer-focused environment

Provide and promote excellence in customer service for both internal and external customers

Acknowledge and respect cultural and linguistic differences of the County's diverse population

Typical Tasks

Coordinates and documents major aspects of the project and/or process

Develops proposals for system modification/replacement including cost benefit analysis and resource requirements

Creates and maintains project plans and coordinates steps to meet implementation and/or upgrade schedule

Implements application changes to support the internal/external customer

Develops detailed procedures on software installation and configuration

Develops test plans for all changes/upgrades to ensure performance and maintenance of data integrity

Performs integration of systems/process as needed within the scope of the project

Identifies, tracks, and reports problems to vendors and follow-up/resolution to customers

Develops requirement documents to ensure that the business needs including functional specifications are documented and reviewed prior to system acquisition or system enhancement

Communicates changes to internal and external customers and department management in a timely manner

Develops and maintains training environments and materials, and provides role-based education (classroom setting, handouts, e-learning, etc.)

Coordinates and provides initial and follow-up training to customers

Works with internal analysts and technical staff to conceptualize function, data structures and best fit, and creates functional specifications to meet customer expectations

Proposes comprehensive options for solutions to complex problems taking into account all technical and operational issues

Provides objective assessments of implementation quality, documenting sources of error and "lessons learned"

Defines and performs primary testing of enhancement/upgrades before release to users

Functions as a liaison between the technical team, user community, and stakeholders

Identifies scarce, inadequate, or absent resources, and makes provisions to resolve the deficiencies

Provides assessments of existing system capabilities, workflow, user requirements, options and outcomes, to evaluate effectiveness of change

Provides and promotes excellence in customer service for both internal and external customers

May provide lead direction to subordinate personnel

Additional Skills & Qualifications:

This person will be trained in certified in Epic Tapestry. They must be willing to complete the certification within 6 months

Will attend training in the first month.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.