JOB REQUIREMENTS: Help us change lives At Exact Sciences, we\'re helpingchange how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you\'re working to help others. Position Overview In conjunction with the Exact Sciences Laboratories leadership team, this role manages the day-to-day Customer Care Center activities. The Supervisor, Patient Support manages a team of Customer Care Associates (CCA) and Customer Care Specialists (CCS). This role is responsible for the evaluation of relevant CCA\'s and CCS\'s metrics and other identified key performance indicators. This position aligns with other Customer Care Center leadership on the planful execution of the objectives to support the accomplishment of company goals. Essential Duties include but are not limited to the following: Partners with the Exact Sciences Laboratories training team in the creation of training materials as appropriate. Identifies additional training needs and resources, as needed. Provides coaching to the Customer Care Center employees, as needed. Monitors associate and overall department metrics in order to meet departmental and company goals. Provides on-going coaching and mentoring all associates to ensure a consistent level of service is maintained. Recommends and implements changes to ensure high quality customer service. Supervises a team of associates. Provides escalation support to associates. Coordinates with HR to hire and onboard new Customer Care Center employees and performance manage. Partners cross functionally to support the Exact Sciences Laboratories mission. Maintains skillset to be able to perform all essential responsibilities of the associates and performs them as directed. Ensures familiarity with relevant guidelines and policies for medical devices. Identifies and shares best practices and drives for continuous improvement of the customer experience. Manages and resolves customer complaints. Prepares performance reports to share with associates. Knowledge of customer service principles and practices. Knowledge of contact center operations including implementation, training and performance monitoring. Excellent verbal and written English communication skills. Disciplined, self-motivated and reliable. Able to stay... For full info follow application link. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company\'s affirmative action program are available to any applicant or employee for inspection upon request. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/AD716640E87C49C6