JOB REQUIREMENTS: Help us change lives At Exact Sciences, we\'re helpingchange how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you\'re working to help others. Position Overview The Exact Science\'s Customer Experience (CX) team is responsible for defining, driving, and delivering customer-centric experiences for customers across digital and physical channels. Within CX, customers are grouped into segments (e.g., Patient, Provider, Payor) and further categorized into a set of value stream customer experiences (e.g., Onboarding, Ordering, Post order & Results). Each experience has a set of specific, measurable Objectives and Key Results (OKRs) that the overall team is accountable to fulfill as part of our commercial organization. Join our team as a Customer Onboarding Experience Product Manager focused on the onboarding experience of Health Systems, Health Insurers, Physicians and their staff. This role presents a unique opportunity to shape critical aspects of our customers onboarding experience with a focus on the experience customers have when integrating with Exact Sciences via EMR and HL7 technologies. As a Customer Onboarding Experience Product Manager, you will be responsible for discovering and developing opportunities to improve the onboarding experience for our customers. This role navigates seamlessly between cross-functional teams across sales, marketing, customer service, design, and IT, ensuring commercial and user needs are met through continuous analysis, iteration, solutioning, and delivery. Essential Duties Include, but are not limited to, the following: Act as the commercial business lead for the Customer Onboarding Experience collaborating closely with Sales, Marketing and Strategic Account Managers to ensure customers have a seamless onboarding experience, focusing on effortless EMR integrations. Act as the \"voice of the customer\" for cross-functional stakeholders Collaborate with cross-functional teams to develop Objectives & Key Results (OKRs) and measurement frameworks. Track KPIs based on Experience OKRs to derive actionable insights. Facilitate the creation of Service Design deliverables, defining integrated and cross-functional journeys. Lead journey-level experience and... For full info follow application link. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company\'s affirmative action program are available to any applicant or employee for inspection upon request. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/E00F3BDD27A0498C