35367BR

Extended Job Title:

IT Support Technician II

Position Description:

The IT Support Technician II's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit. Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all employees.

Requisition ID:

35367BR

Optional Attachments:

Professional License/Certification, Other Documents Supporting Qualifications

Travel Required:

Up to 25%

Major/Essential Functions:

With some supervision by management and/or project leads:

• Provides department or unit primarily hardware and some software support and maintenance. Including, but not limited to, desktops, printers, lab equipment, etc.

• Troubleshoots primarily hardware and some software, or some system problems, interfacing with central technology support areas. Performs technical duties necessary for department or unit business operations.

• Specializes in hardware and software relevant to the department or unit.

• Adheres to all appropriate Institutional policies (including IT OPs) and other relevant internal departmental policies.

Knowledge, Skills, Abilities:

• Ability to exercise judgment based on an understanding of organizational policies and activities.

• Plan and organize effectively, prioritize goals, use time efficiently, and stay on task.

• Communicate effectively both orally and in writing.

• Establish and maintain effective work relationships.

• Intermediate level analytical skills including process description, logic, problem diagnostics, and problem-solving.

• Intermediate technology hardware and software competency.

• Training in fundamental and advanced hardware and software support through education or experience.

Grant Funded?:

No

Pay Basis:

Hourly

Schedule Details:

M-F / 8-5

Work Location:

Lubbock

Preferred Qualifications:

Desktop Support Certifications, Mac experience and/or any other training or certifications related to technology services.

Department:

ITHC

Required Attachments:

Cover Letter, Professional/Personal References, Resume / CV

Job Type:

Full Time

Job Group:

General IT/Computer/IT

Shift:

Day

Required Qualifications:

Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus one (1) year related full-time paid experience OR a combination of related education and/or experience. Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.

Does this position work in a research laboratory?:

No

Safety Information:

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Pay Statement:

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

EEO Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.