Critical Services Technician

Job ID

164834

Posted

30-Apr-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Engineering/Maintenance

Location(s)

London - England - United Kingdom of Great Britain and Northern Ireland

Job Purpose:

To maintain the building and all equipment and systems in prime condition utilising traditional maintenance methods, predictive maintenance techniques and building analytics.

All equipment within CBRE’s jurisdiction is be maintained at optimum working efficiency and to respond effectively to all defects and engineering requests.

As the Shift Engineer, you will work in a team of 4 engineers operating in initially a day shift then transitioning over to traditional continental days/nights.

Key Tasks:

To ensure that all Health and Safety and PTW systems are administered correctly.

Maintaining and keeping the buildings mechanical & electrical systems along with all associated component parts in excellent working repair.

Routine tests, checks and record keeping for all the buildings systems through traditional methods and use of building analytics and predictive maintenance techniques.

Maintain water systems and all records to the highest standard in accordance with L8 Legislation; alongside the designated Water Treatment Engineer.

Undertake regular walk-rounds of Customer areas and plant rooms to note and rectify any defects and to maintain in a clean, tidy and safe environment.

Liaise and arrange sub-contractor support and effectively manage and control all sub-contractors.

To monitor the buildings environmental temperature, humidity, and space conditions and ensuring that they are maintained in accordance with the business requirement for comfortable working conditions within the office environment using systems within the IFN [Integrated Facilities Network].

To monitor and adjust as deemed necessary systems within the IFN (BMS, lighting, metering).

Provide innovative solutions to improve building, plant and system energy efficiency.

Manage, rectify and record defects through the Customer reporting system, working with and leading a team to ensure all are rectified within SLA timeframes.

Engagement and updating CBRE and Customer stakeholders on all issues and progress.

They must be flexible in their attitude to work from both a skills diversification and a willingness to work overtime of out of their NWH standpoint.

Provide out of hours emergency call out/escalation on a pre-determined rota.

Use the CBRE Log Book System to store all records and certification for the site.

Manage defects to completion; including full investigation, sourcing materials, provision of quotes, raising of purchase orders and arrangement of rectification.

NOTE: Candidates will be expected to work Monday – Friday for an interim period when commencing for site familiarisation, training and induction before moving over to shift.

Decision Making/Budgetary Control:

Ability to make decisions but keeping the CBRE Shift Leader and Engineering Manager informed.

Requirement to obtain quotes for spare parts

Success Measures/Objectives:

Demonstrates strong team ethics to ensure all maintenance and repairs are completed and communicated with a risk managed approach.

Satisfaction of the CBRE management and Customer Corporate Services & Real Estate [CSRE] team.

Willing to learn and have a positive attitude to training, both for themselves and others.

Demonstrates energy and enthusiasm to succeed

Core Competencies:

Respect

Integrity

Excellence in Service Delivery

Communication

Innovation

Skills

Good technical skills.

Technically qualified as an Engineer. (City & Guilds, HNC etc).

C&G 236 parts 1 and 2 as a minimum if electrically biased.

HV Electrical or Mechanical time served apprentices considered.

Must be able to communicate in an articulate manner both verbally and electronically.

Good interpersonal and communication skills.

Previous AP status. (Desired)

Multi-skilled. (Desired)

Knowledge

Technical, professional, administrative or good technical knowledge of building services systems and plant.

Knowledge of advanced BMS systems, predictive maintenance and building analytics.

Knowledge and understanding of critical services.

Experience with condition-based and predictive maintenance tools and techniques. (Desired)

Experience

Critical environment experience: financial/insurance/investment banking/technology/manufacturing/data centre experience required.

Working in similar business critical environment. (Desired)

Building services experience or in a similar field. (Desired)

Aptitude

Must be able to work as a team and independently.

Takes ownership of issues and ensures completion.

Able to organise and manage own work load.

Good interpersonal skills.

Good communication skills both verbal and written.

Excellent customer service understanding and skills.

Presentable and smartly dressed.

Self-motivated with drive to exceptional service.

Proactive individual.

Circumstances

Part of a team providing 24/7 site coverage.

Shift pattern split between four shift teams.

Provide out of hours call out cover/escalation when required.

They must be flexible in their attitude to work from both a skills diversification and a willingness to work overtime in an outside of NWH standpoint.

Core Competencies

Good understanding of customer requirements.

Able to build relationships with stakeholders across various levels.

High level of responsiveness.

Technically skilled and experienced.

Good verbal communication skills.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)