Job Information
Kubota Engine America Quality Specialist in Lincolnshire, Illinois
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11678645
Kubota Engine America
JOB TITLE:
Quality Specialist
DEPARTMENT:
Service Engineering
REPORTS TO:
Quality Supervisor
FLSA STATUS:
Exempt
Job Description Summary
The Quality Specialist is responsible for maintaining the quality management system (QMS) as per ISO-9001-2015. This includes but is not limited to document creation and control, tool calibration, internal audits, corrective actions, and continual improvements. The Quality Specialist is also responsible for vendor recovery from suppliers along with identifying any trends related to warranty failures.
Duties and Responsibilities
Maintain measurement tool calibration schedule and compliance with all departments, including 3rd party vendors.
Perform in-house tool calibration as requested.
Drive continuous improvement in the QMS System (SharePoint).
Maintain ISO documents per ISO standards.
Develop operation procedures, work instructions and forms as needed to support the QMS.
Perform internal quality audits.
Strive to discover innovative ideas that will result in incremental or dramatic
product/process improvement, commitment to continual department improvement.
Support, track, and report Department level corrective action activity.
Support cross-functional improvements in QMS.
Responsible for QMS reporting.
Responsible for vendor recovery
Responsible for credit memo processing
Maintain dealer quality records in warranty system.
Responsible for creating service department KPI updates and reports, reporting distributor service KPIs.
Responsible for warranty trend analysis, and data mining as requested.
Other assignments as needed and requested.
Follow safety guidelines and department and corporate policies and procedures.
Authority
N/A
Job Knowledge, Skills, and Abilities
Working knowledge of industry standard measurement and failure analysis tools such as Six Sigma, Fishbone, 5-why, and lean principles.
ISO 9001 experience
SAP S4 Hana experience a plus
BI Tool experience such as Tableau or Power BI a plus
Ability to perform detailed statistical analysis on data collected from all sources reference under responsibilities.
Strong problem solving and analytical and discernment skills in various technical environments.
Ability to produce work subject to precise measures of quality and quantity.
Ability to work independently with minimal supervision; be reliable and punctual.
Ability to multi-task, establish priorities and meet deadlines, maintain a flexible attitude, and approach towards assignments, and maintain level of organization in a changing and fast paced environment.
Strong command of the English language, both written and verbal, Spanish speaking a plus.
Ability to comprehend a variety of instructions, both oral and written
Ability to communicate in a professional manner with all levels of an organization.
Ability to communicate complex technical concepts to technical and non-technical audiences.
Ability to be tactful and diplomatic in challenging situations; handle conflicts with difficult people in a professional manner.
Formulate relationships of trust with customers
Ability to maintain a high level of confidentiality.
Excellent written and oral presentation and communication skills
Expert knowledge of word processing and presentation applications; advanced knowledge of excel.
Education and Training
3 years of relevant experience, bachelors degree a plus
1-3 years ISO 9001 experience is required.
Green Belt Certification required.
Black Belt Certification required, or able to obtain within the first year.
Certified Internal Auditor Certificate required, or able to obtain w ithin one year.
Physical Demands
Sitting for long periods of time with some walking, stooping, bending, and reaching
Frequent pushing and pulling of objects.
Dexterity to make fast, simple, repeated movements of the fingers, hands, and wrists.
Movement by holding, turning, and grasping objects.
Reaching by extending hands in any direction
Feeling temperature, shape, or texture by means of senses in skin.
Ability to drive a car and travel by air.
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