Description

Robert Half is working with an exciting sports company that is looking to bring on an IT Director. This role will be responsible for overseeing the planning, implementation, and management of all IT systems, infrastructure, and initiatives, ensuring alignment with business goals and objectives.

Main Duties and Responsibilities:

• Coordinate with the operation leadership and key vendors on technology in the massive venue

• Provide strategic direction for office and site technology

• Work with key vendors and parent company technology and cybersecurity teams to ensure a highly secure technology environment

• Work with partners on technology for permanent exhibits within the building and provide on-site support for the exhibits

• Support A/V and IPTV and network connectivity needs for temporary events

• Provide LED and video wall support

• Evaluate and mitigate any open identified pre-event technology risks

• Promoter IT Lead for the event

• Coordinate with the VP of Event and SVP of Event Operations and with key vendors on temporary event technology strategy, design, installation, monitoring, and removal

• Provide strategic input into how technology can be leveraged to enhance the fan experience during event weekend

• Coordinate with and assist IT and cybersecurity on all applicable event-weekend, prep, and wrap up needs

• Working with the VP of Event Operations coordinate with telecom service providers on circuit installation

• Support temporary event staff IT needs.

• Identify and work with third parties to ensure highly available and redundant infrastructure for the event

• Event week and related preparations will require significant work outside 8am – 5pm work week

• User and Office support

• Coordinate with IT as needed on access requests, desktop software stack, cloud services, etc.

• In consultation with IT and information security, provide strategic direction for office & warehouse technology

• Develop Program management & Salesforce utilization across executive, operational, commercial and GPP work groups

• Manage the technology support staff for end user support needs in the Main Building and offices/warehouse

• Serve as point of escalation for IT support and employees for IT related items

• Vendor Management and Procurement

• Procure technology equipment and services

• Responsible for vendor management, including ensuring vendors are meeting defined SLAs

Technical Areas of Responsibility:

• Manage the IT technology staff, including IT support and AV support

• Manage End User support, including IT Hardware- Laptops, Desktops, Mobile Phones, Peripherals, Printers, Moves/Adds and Changes

• AV needs/requirements – work with management and 3rd parties to device AV strategy; manage AV staff

• Azure AD - Account Maintenance – Job titles, group membership and name changes

• Oversight of the permanent and temporary network and system equipment

• Procurement and Vendor Management for both permanent technology and temporary event technology

• Software Support – Salesforce, MS 365 Office Suite, Windows OS, Mac OS, Docusign, Adobe, CAD

• IT Process Management – Change, Incident and Problem Management plus appropriate escalation

  Requirements

Qualifications:

• 8 or more years of experience in IT, with 3 or more years of experience at a Manager level

• Experience supporting Microsoft office user environments

• Excellent customer service skills

• Experience managing vendors and 3rd parties in a very fast paced, high visibility environment

• Bachelor’s degree in a technology field or equivalent experience

• 3 or more years of experience managing enterprise IT infrastructure

• Experience with IT infrastructure in a live event environment is strongly desired

  Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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