Job Description Overview The Service Transition Engineer position is responsible for responding and completing managed service requests related to adding, modifying, removing, and troubleshooting of tools in the client's environment. You will assist Sr. Service Transition Engineers in activities for onboarding a client to the national teams and tools to ensure an efficient and smooth customer transition. The Service Transition Engineer is also responsible for client support, best practices, and coordination with other resources throughout the company to meet and exceed client expectations. Responsibilities Support and tear down remote support and network monitoring tools Provide input to Develop Policies, Standard Operating Procedures, and Best Practices Provide world class customer support and services Communicate the goals, objectives, status, and success of initiatives across all functional areas and levels Develop and Conduct training required for implementation of initiatives Audit and inspect initiatives post-implementation to insure client success Respond to escalation of issues from team members Build strong internal and external networks, including relationships with local markets Focus on joint problem-solving with cross functional teams and stakeholders Ensure compliance with all corporate policies and directives Ad hoc projects as assigned Qualifications 2+ years of Network Operations Center, Help Desk experience or troubleshooting and providing remote support BA, BS or similar degree in computers/electronics or relevant experience At least one of the following industry certifications is required: Microsoft Technology Associate (MTA) MCTS/MCP Windows 7 or above CompTIA A+ Memberships and participation in relevant professional associations. Technical Competency: Possess a broad knowledgebase of core technical architecture. Proficient network troubleshooting skills Experience with administering of the following technologies is preferred: - The most current versions of the Windows Server family operating system - The most current versions of Microsoft Active Directory - The most current versions of Microsoft Exchange Server Experience troubleshooting the current versions of the Windows Desktop Operating Systems A working knowledge of the following technologies: SNMP and WMI network monitoring tools Advanced networking technologies including routing, switching, and Wi-Fi Current versions of Windows Desktop Operating Systems Current versions of Windows Server Operating Systems and related services Windows Active Directory (User Management/Administration/Group Policy) Current versions of Microsoft Exchange Server Common small and mid-market firewalls and security appliances Common TCP/IP services including HTTP, FTP, DNS, and DHCP Common Antivirus and Anti-malware prevention practices Adept at reading, writing, and interpreting technical documentation and procedure manuals Ability to present ideas and solutions in user-friendly language Highly self-motivated and directed Strong customer service orientation Experience working in a team-oriented, collaborative environment People skills: Client Focused: Proven experience driving business impact based on a deep understanding of needs for both internal clients (local markets) and external clients (customers). Ability to coordinate, work with and gain the trust of business stakeholders, technical resources, and third-party vendors. Able to work under pressure in time critical situations Exceptional collaborator on complex multi-faceted projects across multiple groups with varying priorities. Process Skills: Demonstrate ability to lead, manage, build and deliver business results through an engineering and professional services. Strong problem solving ability ranging from conceptua