Nintendo Technology Development The worldwide pioneer in the creation of interactive entertainment, Nintendo Co., Ltd., of Kyoto, Japan, manufactures and markets hardware and software for its Nintendo Switch system and the Nintendo 3DS family of portable systems. Since 1983, when it launched the Nintendo Entertainment System , Nintendo has sold more than 4.7 billion video games and more than 740 million hardware units globally, including Nintendo Switch and the Nintendo 3DS family of systems, as well as the Game Boy , Game Boy Advance, Nintendo DS family of systems, Super NES , Nintendo 64 , Nintendo GameCube , Wii and Wii U systems. It has also created industry icons that have become well-known, household names, such as Mario, Donkey Kong, Metroid, Zelda and Pokmon. A wholly owned subsidiary, Nintendo Technology Development, based in Redmond, Washington, creates future hardware/software technology and researches North American-based technologies. DESCRIPTION OF DUTIES:

• Administration of Azure Active Directory / Office 365 Tenant including Microsoft Entra group and user management, licensing, and security configurations.
• Administration of Exchange Online / Teams Online including user management and troubleshooting.
• Utilization and management of Microsoft Intune for software and hardware management, including patching, updates, and security response.
• Responds to incidents and customer inquiries for assistance with positive interaction; handles troubleshooting and coordination of additional resources to resolve issues as quickly as possible; documents changes and resolution steps.
• Works closely with other NTD system administrators to provide escalation support for advanced troubleshooting; will participate in on-call rotation.
• Installs/troubleshoots client hardware/software, including Windows, Linux, Mac environments, and supports video conferencing infrastructure.
• Provides network support, including IDF line connections, line tracing, port configuration, and switch management.
• Responds to internal security reporting - known A/V issues, malware remediation, hardware quarantine, etc.
• Collaborates with other Nintendo organizations to fully resolve cross-group issues and escalations.
• Inventory management / updates for deployed hardware, includes following established procedures for ordering hardware and equipment as needed from vendors.

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity