Description

Robert Half is hiring for a Help Desk supervisor in the Kalamazoo, MI area. This is a 3-6 month contract and fully onsite. Typical job duties include but are not limited to the following:

Manage a 24/7 IT team, including being available on-call to respond to issues or questions as they arise.

Support the Director to define services, service descriptions, service levels and support agreements.

Support the Director with the development, monitoring and reporting of KPIs.

Implement staffing plan for the IT team to meet the business demand for services.

Proactively improve processes, procedures, and practices for effective service support.

Manage resources for optimal performance, including resource management for incoming customer inquiries and tickets, projects, administrative work and time allotted for holidays and time off.

Update and maintain performance measurement standards and apply those standards to performance management of IT team.

Enable process automation and optimization through the adoption of contemporary support tools including those for remote management, asset tracking and reporting.

Support the Director with network security planning and data center options, including regulatory compliance; disaster planning and business continuity; remote system access and authorization; data integrity, system backup and recovery procedures; and required technology and application system upgrades and maintenance.

Manage professional and technical development of the IT team, including plan, coordinate and execute internal IT technical training classes.

Conduct effective performance appraisals and regularly mentor those with less experience.

Recommend and approve various administrative personnel actions including, but not limited to, hiring, performance appraisals, vacation and time entry.

Review customer surveys and feedback forms and follow up with users whenever necessary.

Manage vendor relationships, contracts and support for FHC events from a technical perspective, including A/V, tool integration, new technologies, user training and support.

Participates in staff meetings, planning meetings and other meetings as needed.

Other duties as assigned.

Requirements Active Directory, Azure Active Directory, Windows Azure, Microsoft Azure, Microsoft, O 365, Technical Support, SQL Server, Microsoft Exchange Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .