This is a job description for a Field Support Representative, Diagnostics in Jackson, Mississippi.

Job Summary: As an FSR you will work closely with your Field Sales Representatives and Customer Support to develop strategies to maintain your Customer Accounts through education and other customer centric solutions.

Duties and Responsibilities:

You would install and train the staff in the clinic on the best way to use IDEXX Analyzers (ProCyte, Catalyst One, SediVue). You would also assist with critical customer need visits, providing onsite technical support when things are not going according to plan. No two days will ever be the same. As an FSR you would be expected to visit customers in the field every day; occasionally adjusting your schedule as needed to attend customer events and to accommodate visits to emergency practices. The Field Support Representative positions are field based. You will work and travel from a home office. You would utilize a wide array of programs to plan and strategize your customer visits enabling you to serve as a true IDEXX Ambassador and to be viewed by your customers as a trusted advisor. You would be accountable for managing your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth.

Requirements and Qualifications: Being able to build relationships with all personalities is a must! You also must enjoy life. This is a fun and fulfilling job. It may come across stressful at times, but it really is fun, and our team is amazing!

  You would get to visit some amazing towns and places as you work. To be successful in this role you will need to possess a minimum of three (3) years veterinary clinic experience with a training and/or leadership background strongly preferred. You can effectively communicate and collaborate with customers, management, and peers. You need to be able to build strong customer and peer partnerships that allow you to gain confidence and trust from others easily. Essential to success are the ability to plan and prioritize work in a dynamic environment and make quality, timely decisions.

   It is imperative that you have effective listening skills that are utilized to discover customer needs to adapt your approach and demeanor to different situations. You must be comfortable learning and using technology such as computers, tablets and Smartphones.

  Computer networking experience is a plus!

AAP/EEO Statement: Equal Opportunity Employer/Veterans/Disabled