Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Monitor, Investigate, troubleshoot, and resolve application and Data feed issues affecting customers’ use of products and services

• Work with engineering teams such as DBA, Dev., and various support teams

• Seek assistance with and escalate issues where necessary

• Share and document knowledge, assist in cross-training staff on areas of specialization

• Effectively prepare for and conduct training sessions

• Able to work with limited supervision and guidance on standard support tasks

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 3 years of prior application support experience

• Ability to troubleshoot technical issues involving software, network, data, and database

• Ability to communicate effectively both orally and in writing

• Able to quickly adapt to changing priorities

• Proven excellent customer service skills and attitude

• Ability to work collaboratively as part of a customer support team

• Ability to coach/train team members

• Basic project management skills

• Knowledge of retail pharmacy terms, procedures and business preferred.

Preferred Qualifications:

• UNIX, Shell scripting experience

• Prior software / help desk support

• SQL and database knowledge (Oracle) - Ability to write basic queries

• Microsoft Windows

• Dynatrace, Splunk

• Snaplogic

• Working knowledge of MS Word, Excel, Outlook

• Basic knowledge of hardware and networks

• SSH, SFTP

• Familiar with Business Intelligence - Data warehouse - Looker, Snowflake

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.