Description

Who is USP?

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world's top authorities in health and science to develop quality standards for medicines, dietary supplements, and food ingredients. USP's fundamental belief that Equity = Excellence manifests in our core value of Passion for Quality through our more than 1,300 hard-working professionals across twenty global locations to deliver the mission to strengthen the supply of safe, quality medicines and supplements worldwide.

At USP, we value inclusivity for all. We recognize the importance of building an organizational culture with meaningful opportunities for mentorship and professional growth. From the standards we create, the partnerships we build, and the conversations we foster, we affirm the value of Diversity, Equity, Inclusion, and Belonging in building a world where everyone can be confident of quality in health and healthcare.

USP is proud to be an equal employment opportunity employer (EEOE) and affirmative action employer. We are committed to creating an inclusive environment in all aspects of our work—an environment where every employee feels fully empowered and valued irrespective of, but not limited to, race, ethnicity, physical and mental abilities, education, religion, gender identity, and expression, life experience, sexual orientation, country of origin, regional differences, work experience, and family status. We are committed to working with and providing reasonable accommodation to individuals with disabilities.

Brief Job Overview

As Systems Engineer, you will provide support to senior system engineers in managing and maintaining server hardware, operating systems, backup solutions, enterprise storage, and various other tasks. With a solid foundation in server hardware, Windows and Linux operating systems, troubleshooting, and monitoring, you will contribute to the smooth functioning of the organization's IT infrastructure. You may also be assigned additional tasks as needed.

How will YOU create impact here at USP?

In this role at USP, you contribute to USP's public health mission of increasing equitable access to high-quality, safe medicine and improving global health through public standards and related programs. In addition, as part of our commitment to our employees, Global, People, and Culture, in partnership with the Equity Office, regularly invests in the professional development of all people managers. This includes training in inclusive management styles and other competencies necessary to ensure engaged and productive work environments.

Roles and Responsibilities

• Assist and provide support in Configuring and installation/replacement of new/old server equipment’s.

• Perform hardware upgrades, replacements, and repairs as necessary.

• Collaborate with senior system engineers to ensure proper server capacity planning and resource allocation.

• Understanding of Cloud Computing and Knowledge of Microsoft Azure Platform

• Handle Windows Server and Linux operating systems, including installation, configuration, and ongoing maintenance.

• Perform routine system monitoring, basic troubleshooting, and performance optimization.

• Assist in applying patches, updates, and security configurations to ensure system stability and security.

• Possess basic knowledge of backup solutions like NetBackup, Veeam, or Commvault.

• Assist in implementing and maintaining backup schedules, policies, and procedures.

• Monitor backup jobs, report any issues, and ensure data integrity and recoverability.

• Familiarity with enterprise storage systems such as Hitachi or NetApp.

• Assist in managing and maintaining storage arrays, including provisioning, allocation, and monitoring of storage resources.

• Collaborate with senior system engineers to ensure optimal storage performance and capacity planning.

• Utilize intermediate-level experience to manage file and print servers.

• Perform file system maintenance, access controls, and share configurations.

• Troubleshoot file and print server issues and provide timely resolution.

• Track assets and inventory within the data center environment.

• Raising the trouble ticket with AMC vendor for troubleshooting the technical issues and to replace a faulty device/spare.

• Co-ordinate with AMC vendor for the quarterly maintenance at all India sites.

• Verifying and upgrading to the latest firmware updates with the help from the OEM’s

• Assist in resolving user support tickets related to hardware, operating systems, and server applications.

• Collaborate with the IT team to implement and maintain IT policies, procedures, and standards.Stay updated with industry trends and best practices related to system engineering and administration.

• Monitoring Datacenter infrastructure using the monitoring tools.

• Performs other related duties as assigned.

Who is USP Looking For?

The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience:

• Bachelors / Master’s Degree in a computer science.

• At least 7 years of experience in a system engineering or administration role.

Additional Desired Preferences

• Certifications in MCSE or AZURE is desirable.

• Knowledge on Hitachi and Netapp storage platforms

• Knowledge on HPE server environment

• Knowledge on VMWare environment

• Knowledge on Commvault backup and recovery environment

Supervisory Responsibilities

If yes, what is the number of direct reports and their titles?

Benefits

USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off, and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well-being is protected.

COVID-19 Vaccination Policy (will apply to the selected candidate(s) hired):

As a condition of employment with the United States Pharmacopeial Convention's (USP) duty to provide and maintain a workplace free of known hazards, all employees and contingent staff hired after July 1st, 2021, must be fully vaccinated unless a reasonable accommodation is approved. Your recruiter will advise accordingly.

Note: USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.

Job Category Contingent Staff

Job Type Full-Time