Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

Job Summary:

Join our dynamic team as a Salesforce System Administrator, where you will be instrumental in administering our Salesforce CRM platform, analyzing business processes, and ensuring system reliability. As a core team member, you will design, build, and maintain the Salesforce platform and related technologies for our Go-To-Market organization. This role requires a collaborative approach within a shared service structure, supporting the entire organization. The ideal candidate brings a solid foundation in Salesforce administration, a keen eye for process improvement, and the ability to efficiently troubleshoot issues in a team environment.

Responsibilities:

• Collaboratively manage the Salesforce.com environment, ensuring efficient platform maintenance, effective workflows, and routine administrative tasks.

• Conduct business process analyses with team members to enhance system efficiency, user experience, and achieve better business outcomes.

• Implement, manage, and optimize Salesforce integrations and data feeds, ensuring system integrity and data accuracy.

• Work within the team to evaluate, scope, and execute new development requests, integrating administrative and strategic analysis for system enhancements.

• Lead and contribute to training initiatives and user support programs, driving adoption and proficiency across the organization.

• Act as a liaison among team members, IT staff, external vendors, and users, translating business needs into system enhancements.

• Conduct regular system audits, prepare for Salesforce upgrades, and adhere to best practices.

• Document processes, policies, application configurations, and help materials, ensuring knowledge sharing and consistency.

• Proactively identify, triage, and resolve bugs and platform issues, maintaining system health.

• Monitor system performance, initiating corrective actions and enhancements to improve reliability and user experience.

Qualifications:

• 5+ years of experience in designing and supporting technically complex solutions on Salesforce and associated ecosystems.

• Proven ability to analyze existing business processes and recommend improvements based on industry standards.

• Experience in Salesforce administration, business systems analysis, and process improvement within a shared services or team-based environment.

• Strong understanding of data management, system integrations, and Salesforce best practices.

• Bachelor’s degree in computer science, business administration, or a related field.

• Salesforce Admin and PD1 certification required; additional certifications in business analysis or Salesforce specialties preferred.

• Experience in Agile/Scrum development processes is advantageous.

Skills:

• Exceptional teamwork, communication, and collaboration skills.

• Strong analytical, problem-solving, and critical thinking abilities.

• Capable of managing multiple projects and priorities in a dynamic environment.

• Quick learner with the ability to self-train and adapt to new skills as needed.

• Excellent interpersonal skills and a team-oriented demeanor.

We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

Note:

Base Pay Range

India

Base Pay: INR 1,840,000.00 - 2,530,000.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com .