Primary Responsibilities: Responsible for providing an authoritative presence on and within common areas of Sun City Huntley in a courteous and friendly manner. Must have excellent interpersonal skills and be comfortable with the use of computer applications, databases, and camera systems.

Duties and Responsibilities:

• Provide exceptional customer service in greeting guests and residents utilizing the common facilities of Sun City Huntley.
• Observe and report incidents, explore community buildings for issues out of the normal routine and provide other duties as directed.
• Prepare reports and documentation surrounding incidents which occur at in the community.
• Patrol designated areas within the community – either on foot or in designated vehicle.
• Enforce Association policies, rules and regulations as may be necessary.
• Receive, process, and respond to complaints and emergency calls as necessary.
• Maintain confidentiality of resident and community information obtained
• Plus, all other duties as may be assigned from time to time by employer.

Skill Requirements:

• Must be at least 18 years of age
• Must possess high school diploma or equivalent
• Prior law enforcement/security experience preferred
• Minimum of two (2) years of prior Customer Service preferred
• Ability to understand local, state, and federal statutes and apply as needed
• Demonstrate excellent customer service and computer/telephone skills
• Exhibit good written and verbal communication skills and ability to write detailed reports if needed
• Must have a valid Illinois driver’s license
• Must be certified or be able to certify in CPR/ First Aid/ AED
• Must have the ability to read, write, speak, and understand English.
• Must maintain a working telephone number through which contact may be made
• Ability to handle crisis/ conflict situations calmly and efficiently
• Proven job stability through strong work history

Physical Requirements:

• Capable of working extended hours, to include evenings, weekends.
• Able to see well enough to read faint and partially obscured writings or printing with corrective lenses if needed.
• Position requires sitting, standing, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 60lbs. This movement can occur through the day.
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.

Environmental Responsibilities:

• Must be able to work on more than one assignment at a time with frequent interruptions, changes, and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.