Overview

Imagine your future with us!

At ALS, we encourage you to dream big. When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive. Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world.

About the role:

The Jr CRM Developer is responsible for the implementation and administrative support of the Microsoft D365 Customer Relationship Management (CRM) solution and related integrations, including implementing new functionality, troubleshooting issues, maintaining existing features/functionality, managing system upgrades, and providing day-to-day administrative support. The ideal candidate must possess the ability to understand business requirements, processes, and translate these into innovative solutions that are highly usable, scalable, extensible, and sustainable.

Responsibilities

About you:

• This role Customer Relationship Management (CRM) System Administrator provides implementation, development, and administrative support for the Enterprise CRM, Microsoft Dynamics 365 (D365), Hubspot, and related integrations

• This includes implementing new functionality, troubleshooting critical issues, managing system upgrades, providing day-to-day administrative support, and championing the “Dynamics Culture”

• Coordinates and maintains multiple, cloud based, D365 environments to support development, testing, training, and production

• Identifies, recommends, and implements approved quality and efficiency improvements to D365 CRM processes by collaborating with cross-functional stakeholders; optimizes system functionality and recommends continual enhancements

• Creates custom, enterprise, and departmental dashboards to facilitate reporting and monitoring of D365 CRM usage, activity, Enterprise and/or Organizational initiatives, marketing campaigns, etc

• Responsible for troubleshooting critical system, application, and connectivity issues by collaborating closely with IT infrastructure and various vendors, including Microsoft

• Communicates system downtime and resolution to the Org following standard, internal, communication protocols

• Responsible for software release oversight and testing

• Partners with Internal Communications and Change Management resources; follows standard protocols to communicate system changes, new functionality, etc

• Participate in testing and validating new functionality and documenting results in software tracking tools, such as Jira

• Assists with tracking and consumption of all D365 licenses to ensure adequate number is available to support the Enterprise’s needs

• Provides Help Desk-type support for application-related questions for all system end users

• Acts as primary point of contact for auditors, examiners, and appropriate internal resources responsible for monitoring and auditing access to and usage of D365 CRM system

Required Qualifications:

• Bachelor’s Degree in Information Technology, Marketing, or Business

• Minimum of 2 years hands-on CRM experience with Microsoft’s cloud-based CRM product

• Experience with Hubspot or similar Marketing Automation platform

• D365 Certification is preferred

• Power Platform Certification is preferred

Qualifications

Working at ALS:

Our people are our most valuable asset and drive our success at ALS. We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.

Our benefits include:

• Structured wage increases

• Comprehensive benefit package (including: medical, dental, and vision coverage, life and disability insurance, retirement plan with company match, employee assistance and wellness programs, access to company perks)

• Additional vacation days for years of service

• Business support for education or training after 9 months with the company

• Learning & development opportunities (unlimited access to e-learnings and more)

About ALS:

ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.

Everyone matters:

ALS is proud to be an equal opportunity employer committed to achieving and maintaining a workforce which reflects and affirms the diversity of our society.

ALS is a VEVRAA Federal Contractor.

EOE AA Minority, Female, Veteran, Individuals with Disabilities

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ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Location US-TX-Houston

Job ID 2024-10622

# Positions 1

Posted Date 2 weeks ago (4/17/2024 10:35 AM)

Category Information Technology

Type Regular Full-Time

OC ALSENV