IT PROFESSIONAL – INFRASTRUCTURE (ENTERPRISE NETWORK & DATA SERVICES)

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IT PROFESSIONAL – INFRASTRUCTURE (ENTERPRISE NETWORK & DATA SERVICES)

Salary

$66,482.00 - $82,400.00 Annually

Location

611 Walker Street

Job Type

Full Time

Job Number

33730

Department

Houston Information Technology Services

Division

HITS - ENTERPRISE INFRASTRUCTURE SERVICES (EIS)

Opening Date

05/01/2024

Closing Date

5/29/2024 11:59 PM Central

• Description

• Benefits

• Questions

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED

Job Classification: IT PROFESSIONAL – INFRASTRUCTURE (ENTERPRISE NETWORK & DATA SERVICES)

Posting Number: 33730

Department: Houston Information Technology Services

Division: ENTERPRISE INFRASTRUCTURE SERVICES

Reporting Location: 611 WALKER

Workdays & Hours: MONDAY – FRIDAY 8:00 AM – 5:00 PM* *Subject to Change

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

Responsible assisting with the design, implementation, and operation of the City of Houston’s network infrastructure. Responsible for installation, operation, testing, maintenance of routers, layer 2/3 switches, 802.11, and other network infrastructure equipment as assigned. Requires technical knowledge in performing analysis of software, hardware, and transmission facilities using various diagnostic tools in support of efficient network operations. Participate in a weekly 24/7 on call rotation to troubleshoot, repair, and restore network connectivity to customers as needed. IT Professional – Infrastructure will be required to perform medium networking skills with minimal supervision and in accordance with published standards. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected.

RESPONSIBILITIES

Serves as a primary technical professional by overseeing a variety of analytical and technical assignments that are moderate to complex within the Houston Metropolitan area, with responsibilities of maintaining routers, switches, data centers networking, wireless infrastructure along with other network infrastructure equipment. Responsible for assigned network technology and infrastructure systems, which includes planning, managing, implementing, installing, and documenting network infrastructure projects and upgrades. Provides onsite or remote access diagnoses and resolution to network hardware and software problems by responding to customers and service desk work requests. Participates in a weekly 24/7 on call rotation to troubleshoot, repair, and restore network connectivity to customers as needed, including Houston Health departments. The IT Professional will be required to perform moderate to complex networking skills with minimal supervision and in accordance with published standards. Provide network assistance to Project Managers when assigned to a project.

Candidate must successfully pass a CJIS background investigation with the Houston Police Department within 6 months of hire.

WORKING CONDITIONS

This position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort in a normal office environment. The position routinely requires lifting of moderately heavy items, such as computers, printers, or records boxes (up to 40 pounds) and/or stooping, bending, very long periods of walking on rough surfaces on a routine basis and extensive use of a video display terminal. There may be sources of discomfort, i.e., outdoor installations, hot/cold temperature, and humid/wet conditions. Hands-on environment. May have on-call responsibilities and rotating shifts.

MINIMUM REQUIREMENTS

EDUCATION

Requires a bachelor’s degree in Computer Science, Management, and Information Systems (MIS) or a closely related field.

EXPERIENCE

The applicant must have at least five (5) years of technology experience supporting IT infrastructure including networks, security, and hardware. Advanced certifications and applicable work experience beyond five (5) years may be substituted for up to two (2) years of the education requirement.

System-specific technical certifications may be considered for substitution for 1 year of experience.

LICENSE

A valid Texas Driver License and compliance with the City of Houston’s policy on driving (AP 2-2).

Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required.

PREFERENCES

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

Preferences shall be given to those with the following qualities:

Applicants that hold a Cisco Certified Network Professional or Cisco Certified Network Associate Certification or similar Cisco certification.

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED

Department may administer skills assessment test.

SAFETY IMPACT POSITION – Yes

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 25

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832) 393-0450.

If you need special services or accommodations, call (832) 393-0450. (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.

Benefits include:

• Medical

• Dental

• Vision

• Wellness

• Life insurance

• Long-term disability

• Retirement pension

• 457 deferred compensation plan

• Employee Assistance Program

• 10 days of vacation each year

• 11 city holidays, plus one floating holiday

• Flexible schedules

• Professional development opportunities

• Transportation/parking plan

• Section 125 pretax deductions

• Dependent Care Reimbursement Plan

• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes

• No

  02

  Which best describes your education?

• High School / GED

• Associate Degree

• Bachelor's Degree

• Master's Degree & Beyond

• None of the Above

  03

  Which area of concentration did you obtain your degree?

• Computer Science

• Management and Information Systems (MIS)

• Business Administration

• Engineering

• Technology

• My degree concentration is not listed

• I have no degree

  04

  Which of the following best describes your technology experience supporting IT Infrastructure including networks, security, and hardware?

• Less than 3 years of experience

• 3 years of experience

• 4 years of experience

• 5 years of experience

• 6 years of experience

• 7 years of experience

• 8 years of experience

• 9 years of experience

• 10 or more years of experience

• I have no experience

  05

  Please select all technical certifications that you have obtained and are currently valid. (Check all that apply)

• CCNP

• CCNA

• CCENT

• None of the above

  06

  Please briefly describe the extent of your background as it relates to implementing, managing, and supporting network infrastructure components. Please write specific examples and reference your exact role and deliverables as it relates to the effort.

  07

  How many years of experience do you have with Cisco ACI architecture?

• Less than 2 years of experience

• 2 years of experience

• 3 years of experience

• 4 years of experience

• 5 or more years of experience

• I have no experience with Cisco ACI architecture

  08

  How many years of experience do you have configuring and managing Cisco switches?

• Less than 2 years of experience

• 2 years of experience

• 3 years of experience

• 4 years of experience

• 5 or more years of experience

• I have no experience configuring and managing Cisco switches

  09

  How many years of experience do you have implementing Network Address Translation (NAT) and Access Control Lists (ACLs)?

• Less than 2 years of experience

• 2 years of experience

• 3 years of experience

• 4 years of experience

• 5 or more years of experience

• I have no experience implementing Network Address Translation (NAT) and Access Control Lists (ACLs)

  10

  Do you have a valid Texas driver's license or the ability to obtain one within 30 days of selection?

• Yes

• No

  11

  Please provide a list of all valid certifications you currently hold and their validity date(s) ("See Resume" will delay review of your application)

  Required Question