IT MANAGER-APPLICATIONS

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IT MANAGER-APPLICATIONS

Salary

$94,692.00 - $135,000.00 Annually

Location

611 Walker Street

Job Type

Full Time

Job Number

33780

Department

Houston Information Technology Services

Division

HITS - ENTERPRISE APPLICATION SERVICES (EAS)

Opening Date

03/28/2024

Closing Date

4/28/2024 11:59 PM Central

• Description

• Benefits

• Questions

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED

Job Classification: IT MANAGER-APPLICATIONS

Posting Number: 33780

Department: Houston Information Technology Services

Division: ENTERPRISE APPLICATION SERVICES

Reporting Location: 611 Walker St., 8th floor.

Workdays & Hours: MONDAY – FRIDAY 8:00 AM – 5:00 PM* *Subject to Change

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

The purpose of this position is to accomplish business objectives of the Applications function by managing one or more teams involved in the process of designing, developing and implementing of application and cloud technology/solutions (e.g. Middleware, applications, interfaces, security, and hardware) that interfaces with many sub-systems to improve operational costs and efficiency. Drive the cloud solutions through close alignment with marketing, finance, operations, sales and field delivery teams. May develop roadmap, define value propositions and solution positioning in the marketplace.

This includes applications systems analysis and development as required to maintain the existence, operation, planning and management of a department or enterprise IT environment, which also involves maintaining the area's technological level up to date, conducting studies and implementing new procedures and techniques. Understands architectural patterns of large, high-scale web and mobile applications and know best practices such as version control, testing, and continuous integration.

RESPONSIBILITIES:

MANAGEMENT: Accomplishes staff results by communicating job expectations; planning, monitoring appraising job results; coaching, mentoring, and disciplining team members; developing, coordinating, enforcing systems, policies, procedures, and productivity standards. Maintains high performing staff by recruiting, selecting, orienting, and training team members; maintaining a safe, secure, and discriminant free work environment; developing personal growth opportunities. Establishes strategic goals that such organizational objectives by gathering pertinent business, financial, service, and operations information identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.

OPERATIONS: Implements service improvements by evaluating trends; anticipating requirements and leading multidisciplinary projects or initiatives; assessing current situation; and using expert knowledge Applications and database design and best practices. Keeps users informed by preparing performance reports and communicating platform status. Determines inefficiencies by conducting periodic audits. Enhance operational results by identifying developing strategies in application development planning, tracking, management, and quality. Accomplishes financial objectives by forecasting requirements; forecasting annual budget requirements; scheduling expenditures; analyzing variances; initiating corrective actions. Safeguards by planning and implementing disaster recovery and back-up procedures and information security and control structures.

CUSTOMER SERVICE: Maintains customer service standard by initiating, coordinating, and enforce program, operational, and personnel policies and procedures. Completes customer service operational requirements by scheduling and assigning team members; following up on work results. Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system requirements. Assess customer satisfaction with services by designing and implementing satisfaction surveys, analyzing and interpreting results.

TEAM EFFORT: Contributes to team effort by accomplishing related results and performing related responsibilities as needed.

WORKING CONDITIONS

This position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort in a normal office environment. Operates a motor vehicle.

MINIMUM REQUIREMENTS

EDUCATION

Requires a Bachelor's degree in Computer Science, Management and Information Systems (MIS) or a closely related field.

EXPERIENCE

At least eight (8) years of technology experience supporting applications for a department or enterprise IT environment that includes two (2) years supervising a technology team.

LICENSE REQUIREMENTS

None

PREFERENCES

** Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

Preferences shall be given to those with the following:

• Experience working with Microsoft Dynamics 365

• Experience with one or more of the following: with C#, .NET, SQL Server

• Working knowledge of Application Lifecycle Management (ALM) tools (e.g. Jira)

• Experience with Application Integration platforms.

• Experience working with a portfolio of both on-premises and cloud hosted applications.

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED

Department may administer skills assessment test.

SAFETY IMPACT POSITION – NO

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 32

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832) 393-0486.

If you need special services or accommodations, call (832) 393-0486. (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.

Benefits include:

• Medical

• Dental

• Vision

• Wellness

• Life insurance

• Long-term disability

• Retirement pension

• 457 deferred compensation plan

• Employee Assistance Program

• 10 days of vacation each year

• 11 city holidays, plus one floating holiday

• Flexible schedules

• Professional development opportunities

• Transportation/parking plan

• Section 125 pretax deductions

• Dependent Care Reimbursement Plan

• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes

• No

  02

  Which best describes your education?

• High School Diploma / GED

• Associate's Degree

• Bachelor's Degree

• Master's Degree or Beyond

• None of the Above

  03

  Which area of concentration did you obtain your degree?

• Information Technology

• Computer Science

• Management and Information Systems (MIS)

• Engineering

• Business Administration

• My degree is not listed

• I have no degree

  04

  Which best describes your experience in supporting Enterprise Application and Cloud Technology/Solutions?

• Less than eight years of experience

• 8 years of experience

• 9 years of experience

• 10 years of experience

• 11 years of experience

• 12 years of experience

• 13 years of experience

• 14 years of experience

• 15 or more years of experience

• I have no experience supporting Enterprise Application and Cloud Technology/Solutions

  05

  Which best describes your experience supervising a technology team supporting applications for a department or enterprise IT environment?

• Less than two years of experience

• 2 years of experience

• 3 years of experience

• 4 years of experience

• 5 or more years of experience

• I have no experience supervising a technology team

  06

  Please select which system-specific technical certification you currently have. (Check all that apply.)

• AWS Cloud Solution Architect

• MSCE Cloud Platform

• Cloud Service Management

• ITIL V3 or higher

• None of the Above

  07

  Which best describes your experience in working with Microsoft Dynamics CRM?

• 0 - 1 years of experience

• 1-2 years of experience

• 2-3 years of experience

• 3-4 years of experience

• 4-5 years of experience

• 5 or more years of experience

• I have no experience working with Microsoft Dynamics

  08

  Please select which of the following you have experience.

• C#

• .NET

• SQL SERVER

• DevOps

• Jira

• None of the above

  09

  Please provide a list of all valid certifications you currently hold and their validity date(s) (See Resume will delay review of your application)

  Required Question