Description

The Physical Stores Support Team (PSST) executes SOPs to aid Corporate teams with product selection & onboarding, merchandising, marketing, inventory, and pricing functions for Amazon branded brick and mortar stores. Our stores have innovative concepts (including Amazon Go!). You’ll be part of a team working to operate, scale, and invent to support business success and growth. Your work will have a direct impact on the customer experience and stakeholder trust. Expect fun, a learning curve, and opportunities to sharpen your skills and grow.

Our team is seeking a proactive and results-driven Program Manager to spearhead the development and execution of strategic initiatives aimed at enhancing operational efficiency and driving business growth. If you are passionate about leading cross-functional teams, optimizing processes, and delivering impactful results, then this role is perfect for you! Join us in transforming ideas into actionable plans and driving our team towards success.

Key job responsibilities

• Support Intake tasks such as priorization, audits, and reviews.

• Support the process improvement program.

• Gather business requirements and inform of inputs needed to achieve desired results.

• Have in-depth knowledge of the data available, how to collect it, and understand how it applies to our business.

• Follow up on internal projects.

• Utilize intermediate Excel skills (formulas, pivots, running existing macros, etc.).

• Advanced English

• Lead conversations with customers/stakeholders.

• Exhibit strong writing skills and the ability to create documentation.

• Work independently with limited supervision/guidance required.

• Deep dive and troubleshoot issues as they arise.

• Demonstrate resourcefulness and autonomy in seeking out information.

• Make data-driven decisions.

• Proactively identify solutions and make proposals.

• Drive results and insist on the highest standards in the work done.

• Share knowledge and adapt to change.

• Think strategically and tactically to implement creative solutions aimed at reducing pain points.

• Capacity, resource, and agile/sprint planning

A day in the life

As a Program Manager, you will tackle complex challenges within the Operations team and contribute to the success of the business. You will proactively seek to understand existing processes and conduct independent research. Collaborating with cross-functional teams, you will meet with diverse stakeholders to understand their needs, advise on feasibility, and create implementation plans and timelines for each internal project. Tracking progress and sharing status updates will be crucial, as well as addressing roadblocks in a timely manner. Your role will involve managing reports, creating documentation, supporting all process improvement programs, managing timelines, and supporting scheduling, etc. Demonstrating excellent organizational skills in different areas is essential.

Join our team and play a pivotal role in shaping the future of Amazon’s brick and mortar stores!

We are open to hiring candidates to work out of one of the following locations:

Heredia, H, CRI

Basic Qualifications

• 2+ years of program or project management experience

• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

• Experience leading remote programs/teams across geographies.

• Ability to independently deliver results.

• Highly organized, ability to complete a high volume of tasks and projects with little to no guidance and tight deadlines.

• Experience making scope/schedule/resources (including budget) trade-off decisions with little or no guidance.

• Ability to balance requirements with various constraints including resources capacity, budget and scalability and stability impacts.

• Exceptional customer relationship skills including the ability to discover the true requirements underlying requests, recommend alternative business approaches, and lead efforts to meet aggressive timelines with optimal solutions.

• Ability to thrive in the face of ambiguity; dynamically develop structure/frameworks to tackle problems

Preferred Qualifications

• Experience in requirement gathering and ability to write clear and detailed requirement document

• Comfort with basic SQL

• Familiarity with Six Sigma

• Strong project management skills

• Ability to think/act strategically and tactically