Reference #: 4348227 THE POSITION The Pennsylvania Liquor Control Board (PLCB) has an exciting opportunity for a professional Information Technology Generalist 1 in the Services and Support Division. This position provides internal customer support as a part of the Pennsylvania Liquor Control Board (PLCB) Help Desk Team which services an organization that generates $2.5 billion dollars in wine and liquor sales via more than 600 Fine Wine & Good Spirits retail store locations, two warehouse distribution centers, regional offices, and home-based license investigators throughout the Commonwealth of Pennsylvania. The PLCB Help Desk is the single point of contact for service and support dealing with hardware, software, and procedural Point of Sale (POS) issues as well as all IT-related issues. This position is for the Night Shift Team Lead, which provides support to agency personnel. Apply today!

DESCRIPTION OF WORK This is a Night Shift Team Lead position, providing increased advanced support and the ability to resolve more complex issues. As an Information Technology Generalist 1, you will mentor and train PLCB Help Desk colleagues in advanced procedures and provide guidance and solutions during the absence of regular managers.

You will have the exciting opportunity to work as part of a team structure within Information Technology Services (ITS) and work closely with other ITS divisions and agency departmental offices to ensure that work completed is performed in accordance with procedural requirements.  You will also act in a team lead capacity to coordinate Help Desk Operations for the assigned shift.

Interested in learning more? Additional details regarding this position can be found in the

Work Schedule and Additional Information: Full-time employment. Work hours are 3:00 pm to 11:00 pm, Monday - Friday (alternating work schedule), with a 30-minute lunch. Telework:  You will have the opportunity to work from home (telework) part-time, with the exception of reporting to the Flank Drive Building twice every two weeks, and as operational needs dictate.  In order to telework, you must have a securely configured high-speed internet connection.  If you are unable to telework, you will have the option to report to headquarters, located at 6345 Flank Drive in Harrisburg. Salary:  The starting salary for this position for new Commonwealth employees is fixed at the minimum salary listed above and is not negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS Minimum Experience and Training Requirements: One year as an Information Technology Trainee or Information Technology Technician; or Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or An equivalent combination of experience and training.

Other Requirements: You must meet the . For more information on ways to meet PA residency requirements, follow theand click on Residency. You must be able to perform essential job functions.

Legal Requirements: You must pass a background investigation.  An applicant with a felony conviction within the last ten years of their prospective date of employment is not permitted to work for the PLCB, per section 210(c) of the Pennsylvania Liquor Code.  Other criminal convictions will be reviewed on a case-by-case basis.

How to Apply: Resumes, cover letters, and simila documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements will eliminate you from consideration for this position.

Veterans: Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to  and click the Veterans' Preference tab or contact us at .

Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

EXAMINATION INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.