Michigan, United States Ohio, United States United States of America New Hampshire (remote) Milwaukee, Wisconsin, United States

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description Summary Rockwell Automation is the largest company in the world dedicated to industrial automation and information. Here, we connect the imaginations of people with the potential of technology to make the world more intelligent, more connected, and more productive. From improving the production of medicines that boost human health to reducing waste in an oil and gas plant, the work we do changes how we live.

We believe we are doing things never before possible. And we need the brightest minds to help make that happen - the makers, the forward thinkers, the problem solvers. That's where you come in. The recently formed Global Customer Experience (CX) Team exists to understand and simplify our customers and partners experience to enhance CX across all touchpoints during their interaction with Rockwell Automation.

Who are we searching for? We are looking for an intern to our CX System team to help develop and implement customer experience projects through development of CX System. You will update and maintain our personas database, gathering feedback on our customer experience system, and supporting multiple projects related to design thinking and customer journey mapping.

The job is remote-friendly.

What is CX System? The Customer Experience (CX) System is a comprehensive platform designed to assist CX practitioners in creating exceptional experiences for customers and partners. By providing access to best practices, an personas library, customer journey mapping and service blueprinting toolkits, and methodologies and research, the platform helps incorporate the voice of customers into the design process.

Responsibilities: Update the personas database Gather feedback on our customer experience system and implement improvements Support customer journey mapping workshops and personas creation Conduct interviews with other departments to identify customer needs and preferences Conduct benchmark analysis and desk research to inform decision-making Create presentations to communicate findings and insights Support design thinking projects and collaborate with different teams Help create educational materials on CX System assets

Basic Qualifications: Must be pursuing a bachelor's or advanced degree from an accredited college or university Minimum cumulative GPA of 2.75 Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Preferred Qualifications: Cumulative 3.0 GPA Prior intern or co-op with Rockwell Automation Pursuing a degree in user experience, customer experience design, web design, computer science, digital communication, applied psychology, business strategy, or similar. Creative mindset with the ability to converge ideas and insights Top-notch collaboration and problem solving skills Familiarity with applying design thinking and user-centered design processes Familiarity with requirements gathering and communication between te