JOB REQUIREMENTS: At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference. Summary: Manages a caseload of established Disability Income claims, to determine continued benefit eligibility and make accurate payments of benefits. Reviews annual forms for changes in working status and utilizes system tasks to interpret and analyze pertinent facts in making contractual claim decisions.Work directly with customers to create a positive customer experience when answering questions via direct calls or ones received in a call center environment, with the knowledge to analyze problems and handle the research necessary to resolve moderately complex questions from policy owners and Financial Representative. Provide assistance across work group and other claims analysts while following separation of duties guidelines and responsibilities. Primary Duties & Responsibilities: Claim Management/Analysis and customer service Resolves applicability of benefits claimed by interpreting contract provisions and maintaining consistency with our NM claim philosophy. Handles claim files actively by evaluating claim information and making decisions regarding continuing payments. When applicable and with guidance from the team lead, orders appropriate financial, medical, investigative, and other information needed to resolve eligibility of claims. As part of the claim handling process, may be called upon to represent the Company in legal matters through preparation for and participation in depositions and trials. Delivers a personalized and remarkable experience for our clients by having a solid understanding of basic contract knowledge and answering their questions, providing servicing options and helping them with their products or services in a call center environment. Expert at resolving inquiries and transactions from Financial Reps and clients on basic and intermediate (semi-complex) level calls and transactions and is proficient in complex work. Researches and evaluates possible solutions to complex problems that requires identifying root cause and some deviations from procedures. Takes ownerships of calls and anticipates future issues to avoid repeat calls and unnecessary call transfers. Ability to de-escalate client experience situations effectively while guiding clients through complex and unique inquiries. Serves as a trusted advocate for our Financial Representatives and partners with them to meet the needs of our clients. Embraces new technology and serves as an advocate for website and self-service capabilities by educating clients and field. Understands risks and impacts that the transaction has on the client or policy. Drives change and embraces continuous improvement by creating processes and provisions to accommodate change. Handles phone, transactional and claim... For full info follow application link. EEO/AA Employer/Vets/Disability ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/F1973796B1D64B06 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.