Overview

Operations Manager, Passenger Services is responsible for those client facilities and personnel under his/ her supervision to ensure that the Company is providing professional and quality service and to ensure compliance with all safety, quality, and compliance standards established by the Company, by our Clients and by regulatory authorities. Employee is also responsible for ensuring that the planned profitability of responsible accounts is realized.

Pay: $55,000-65,000 annually

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.

You may be eligible to participate in a Company incentive or bonus program.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf)

Specific Duties/Essential Job Functions: (Other duties may be assigned)

• Communicate effectively with employees and client to ensure fulfillment of performance and quality requirements.

• Maintain positive relationship with client representatives.

• Control cost to ensure profitability of area of responsibility.

• Ensure clients receive accurate invoices in a timely manner. Follow- up on payment of all invoices.

• Responsible for and /or the oversight of the recruiting, hiring and training of all employees in his/her area of responsibility. Ensure this is done in accordance with established procedures and in a cost-effective manner.

• Ensure that each employee receives proper training commensurate with the job responsibilities assigned and that all training is properly documented and maintained according to Company standards.

• Ensure that duty managers and supervisors are properly trained and understand their assigned duties.

• Monitor compliance with contractual and regulatory requirements in area of responsibility.

• Ensure that payroll is prepared and transmitted in an accurate and timely manner.

• Ensure that any injuries, incidents, accidents, etc. are documented, reported and processed appropriately.

• Monitor safety program within area of responsibilities and communicate with Safety Quality Managers on a frequent basis to ensure compliance with all Company safety standards.

• Establish and maintain effective communication and working relationship with passengers, co-workers, shift coordinators, supervisors, managers, etc.

• Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients and regulatory authorities.

Supervisory Responsibilities:

• Duty Managers, Supervisors, Field Employees.

Other:

Physical Demands:

(The Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• The individual may be required to stand and walk for the majority of the work shift.

• Individual may be required to lift up to 25 pounds for the majority of the work shift.

Work Environment:

(The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• The work environment has a moderate to noise level.

Specific Job Knowledge, Skill, and Ability:

(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements described are representative of the knowledge, skill and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.)

Language Skills:

• Ability to communicate effectively in the English language.

• Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks.

• Ability to write routine reports and correspondence.

• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

• Must possess and utilize effective listening skills.

Math Skills:

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Education:

Bachelor’s degree or equivalent work experience

Skills / Experience:

3 or more years management experience preferred Previous aviation industry experience preferred

Excellent communication and leadership skills

Budgeting, expense control and scheduling experience

General Company Requirements:

• Employee must comply with the Company’s management grooming standards and must wear his or her SIDA badge/Airport ID at all times.

• Employee must comply with all guidelines and policies set forth in the ABM Industries Employee Handbook. These policies include, but are not limited to, the Company’s Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy. Employee must also comply with regulatory agency requirements, including, but not limited to, the ADA, ACAA, DOT, TSA, FAA, and Federal, State, and Local authorities.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

The company may require that the successful candidate hired for this position be fully vaccinated for COVID-19, if and to the extent permitted by applicable law. The Company will make exceptions for medical, sincerely held religious belief, or other legally required exceptions.

Must meet all the requirements to receive required airport security badge and US Customs and Border Patrol clearance, including a successful completion of a background check and 10-year work history.

REQNUMBER: 82689

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.