Job Information
Arab Community Center for Economic and Social Serv Supervisor, Workforce Development in Dearborn, Michigan
Supervisor, Workforce Development
Department: Workforce Development
Location: Dearborn, MI
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Job Title: Supervisor, Workforce Development
Job Status: Full-time
Job Summary: Under general supervision, the Workforce Development Supervisor uses specialized knowledge of workforce development, along with skills obtained through experience and/or formal training to oversee programs to increase employability of clients ages sixteen and older.
Essential Duties and Responsibilities:
Oversee the daily operation of the program and ensure all requirements are met
Review files and documents of all services provided in compliance with the agencies and funding source quality assurance plan and report on program progress at required intervals per department and funding guidelines
Ensure that information is collected for accurate and timely reporting as required by funding sources
Meet all reporting requirements for all funding sources
Monitor performance and create a corrective action plan if program performance falls below participation and employment measures
Review assessment materials and ensure training content is developed to meet client needs
Address program participant or staff concerns and complaints
Work with auditors on accreditation and compliance related audits
Represent ACCESS and clients at various meetings with Administrator and Community partners and function as mediator as needed
Create internal processes, forms, documents and curriculum, as needed
Participate in the research and writing of grant proposals, as directed
Create, manage and operate within a specified budget in conjunction with the Fiscal Department
Plan, assign, monitor and manage the work of others
Review performance and evaluate results achieved by subordinates
Coach and mentor subordinates
Interpret, apply and recommend changes to organizational policies and procedures
Review progress of assignments with senior management
Balance conflicting resource and priority demands
Operate standard office equipment and use required software applications
Perform other duties and responsibilities as assigned
Knowledge, Skills and Abilities:
Knowledge of:
Advanced concepts, principles and practices of effective employment and training techniques
Grant and other funding sources related to the assigned functional area
Skill in:
- Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office
Ability to:
Partner with other functional areas to accomplish objectives
Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed
Incite enthusiasm and influence, motivate and persuade others to achieve desired outcomes
Interpret and apply policies and identify and recommend changes as appropriate
Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment
Communicate effectively, both orally and in writing
Work independently as well as collaboratively within a team environment
Handle stressful situations and provide a high level of customer service in a calm and professional manner
Establish and maintain effective working relationships
Educational/Previous Experience Requirements:
Minimum Degree Required:
Bachelor-s degree
Required Disciplines:
Education, Training and Development or related field
and
At least 3-5 years of experience in Education or Training and Development working with adult learners, with at least 2 years in a lead capacity, preferable in a non-profit setting
Any equivalent combination of experience, education and/or training approved by Human Resources
Licenses/Certifications:
Licenses/Certifications Required at Date of Hire: None
Working Conditions:
Hours: Normal business hours, some additional hours may be required
Travel Required: Local travel, up to 10%
Working Environment: Climate controlled office
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