At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Associate Director Learning & Development – Lilly Concord

Job Description:

Lilly is entering an exciting period of growth and we are committed to delivering innovative medicines to patients around the world. Lilly is investing over $2 billion to create a new state-of-the-art manufacturing site, in Concord, North Carolina. The brand-new facility will utilize the latest technology to increase the company's manufacturing capacity in parenteral (injectable) medications, device assembly and packaging operations. This is an exciting once-in-a-lifetime opportunity to help build and operate a new site. The Lilly Concord site will be built using the latest high-tech equipment, advanced highly integrated and automated manufacturing systems, and have a focus on minimizing the impact to our environment. This is an opportunity you don’t want to miss!

The Associate Director – Learning & Development will report to the Sr. Director of HR.

This position provides strategic direction for the business area/function and leadership for associated Learning and Development (L&D) personnel. This position is responsible for defining, creating, managing, and maintaining the Concord site learning strategy that drives and enhances organizational capabilities and ensures personnel qualification. The Associate Director is responsible for enhancing employees’ capabilities to meet site objectives, as well as ensuring that the processes for the development, review, approval, and delivery of training meet corporate and site quality standards. Additionally, the Associate Director will oversee performance consulting for business partners to assess critical business needs and recommend learning solutions that address capability and competency gaps. The role is responsible for cross-functional collaboration and consulting with other Lilly learning leaders. Also critical is serving as the interface with business and learning governance bodies as required to deliver an effective learning strategy, maintain training and SOP compliance, and provide appropriate inputs for business planning.

To ensure state-of-the-art best training practices, this position will support other Concord site L&D training initiatives, as required. This position has responsibility for the development and implementation of the umbrella training procedure and policy. The Associate Director creates and maintains two-way communications with direct reports, peers, and functional management. This position manages the cost center budget. The L&D leader is responsible for ensuring Concord employees are trained and capable in technical, leadership, and operational tasks.

This role is a leadership position with both leadership and individual contributor responsibilities. The position will have direct reports and it is expected that they will contribute as an L&D professional across multiple functions within the site as well.

Key Objectives and Deliverables:

Ensure site employees are qualified, trained, and capable -

• Develop, maintain and improve business processes and metrics to ensure the training systems are in control and capable to meet customer and regulatory requirements

• Partner with business area/function leadership to define the following in alignment with quality, compliance, and ethics standards:Strategy for personnel qualification requirements.Strategy for evaluating effectiveness of learning interventions.Strategies for identifying, prioritizing, and funding performance improvement interventions.

• Participate in Network/Functional initiatives, ensuring appropriate alignment, replication, and sharing across MQ L&D

• Create controls/reports/structures to ensure that all employees and contract workers are qualified and trained to execute their roles

• Develop processes and local control strategies to ensure that managers and employees can easily get the training that they need as efficiently as possible

• Lead performance improvement initiatives at the site to identify capability gaps, identify ways to fill those capabilities gaps through training, experience, or technology, then lead the implementation of those initiatives

• Evaluate the effectiveness of learning interventions and other related initiatives

• Collaborate to drive and influence internal L&D process improvements that impact results

• Promote use of existing resources, appropriate learning technologies, and appropriate suppliers to support performance improvement and system adoption

• Benchmark internally and externally to Lilly as appropriate, and drive performance improvement solutions as a result. Stay abreast of the breadth of learning solutions to drive and influence business partners to adopt the most effective learning methods, solutions and outcomes

• Ensure alignment between the learning strategy, learning portfolio, and curriculum architecture for process efficiency, effectiveness, and support of personnel qualification

• Ensure instructor qualification processes are implemented and maintained

• Interface with auditors, inspectors, regulators, or outside stakeholders on business issues as required and provide post-audit/inspection responses as needed

Lead Site Training initiatives -

• Champion and articulate the performance improvement vision and partner with the Management Team to move from a training & development environment to one of performance improvement

• Partner with the business (and train your team to partner with the business) to proactively understand training needs

• Own and manage internal training processes and business systems

• Lead training initiatives and share best practices with other departments and vendors

• Propose new training courses, strategies, and curricula to build performance capability across the Concord site

• Partner with the central L&D organization to learn about cross-site and cross-functional L&D strategies that can be used at Concord

Manage and Lead Team and Services -

• Foster an inclusive workplace and engaged workforce

• Recruit and develop a diverse team; participate in MQ L&D talent management process as required

• Ensure that your team members clearly understand their roles and responsibilities, including the functional area to which they are assigned

• Ensure your team members are developing in their own capabilities as L&D professionals, including developing technology, training, and external perspectives

• Leverage Lilly’s supplier of learning services to achieve benefits of outsourced services for Lilly business results

• Anticipate and resolve escalated issues.

• Ensure the team meets safety, compliance, quality and ethics expectations

• Ensure the tracking and monitoring of departmental metrics and monitor business partner satisfaction

• Serve as the site point of contact for all interfaces with Lilly’s learning services supplier

Basic Requirements –

• Bachelor’s Degree in relevant field (such as, but not limited to Human Resources, Training, Education, Operations, Science, or Engineering)

• Minimum of 5 years Learning & Development, SOP business processes or Manufacturing and Quality Leadership experience in a regulated environment

Additional Skills & Preferences –

• Experience in developing SOPs and training materials for a greenfield site

• Ability and willingness to challenge business leadership regarding ways to use learning interventions to most effectively meet business requirements.

• Knowledge of regulations pertaining to training and development in a GMP environment

• Experience in manufacturing operations, manufacturing quality, or as a trainer in a manufacturing environment

• Experience supporting or participating in audits and inspections

• Experience using Success Factors or other Learning Management Systems

• Demonstrated ability to lead and drive change

• Strong written and verbal communication skills

• Demonstrated skills in strategic thinking and proactive strategic learning and development consultation

• Demonstrated ability to establish and maintain strong business relationships at leadership levels both internally and externally

• Ability to simultaneously manage multiple projects (multi-task) in a fast-paced, highly regulated environment to meet aggressive deadlines

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( LillyRecruitingCompliance@lists.lilly.com ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

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