Technical Support Analyst (Vacancy)

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Technical Support Analyst (Vacancy)

Salary

$35.94 - $53.90 Hourly

Location

Varies by position

Job Type

Full-time

Job Number

24-0553-V1

Department

47 Department of Technology

Division

Division of Information Services

Opening Date

04/15/2024

Closing Date

4/29/2024 1:07 PM Eastern

• Description

• Benefits

• Questions

Definition

We are seeking an experienced Technical Support Analyst to join our team. The successful candidate will thrive in a fast-paced dynamic environment, providing exceptional technical support to both internal teams and external clients. Attention to detail, strong organizational and problem-solving skills, and a passion for technology are essential for success in this role.

Under direction, is responsible for providing specialized support and resolution of problems related to the integrity, operability, and availability of the City’s information systems and/or networks; performs related duties as required.

Examples of Work

(Any one position may not include all of the duties listed, nor do the examples cover all of the duties that may be performed.)

Responds to technology service desk trouble tickets to resolve most complex and advanced end user or systemic problems with hardware, software, and peripherals through on-site or remote simulation and/or re-creation of the user’s problem; responds to customer inquiries or determines appropriate resolution path;

Leads the deployment of computer hardware and/or software for specialized, departmental, enterprise, or other Citywide systems and may involve creating standard disk images, desktop operating system standards, or desktop operating system updates; follows disposal procedures to retire or repurpose replaced equipment;

Troubleshoots, and analyzes server and/or network problems using available technology;

Evaluates requirements and components of systems, networks, and software products for applicability, adaptation and makes recommendations to management staff; tests new desktop solutions (e.g., hardware, software) prior to implementation;

Analyzes and evaluates the performance of systems’ resources, including the network operating system, physical LAN/WAN, servers, or applications performance;

Optimizes and tunes various operating systems to resolve performance issues;

Evaluates and tests network accessibility to diagnose user issues; corrects problem or refers to an appropriate resolution path;

Provides planning and support for enterprise installations as required; develops documentation and design specifications to support current and planned server and network equipment configurations;

Performs project leader duties for projects requiring evaluation and/or implementation of information technology such as standard software suite upgrades, relocation and installation of equipment to new and existing City facilities, and implementation of new Citywide computer and peripheral standards; contacts third-party vendors for resolutions and workarounds regarding technical issues with hardware or software;

Provides support for the City’s various business application systems;

Stays abreast of new technologies and industry standards;

Transports information technology equipment from one City facility to another;

May supervise subordinate information technology personnel.

Minimum Qualifications

Possession of an associate degree and three (3) years of experience providing technical hardware/software support for desktop systems and applications;ORpossession of a bachelor’s and one (1) year of experience providing technical hardware/software support for desktop systems and applications;OR five (5) years of experience providing technical hardware/software support for desktop systems and applications.

Possession of a valid driver’s license

Test/Job Contact Information

Recruitment #: 24-0553-V1

Employment Type: Full-Time (Regular)

Should you have questions regarding this vacancy, please contact:

Kimberly Hetterscheidt

Department of Technology

Division of Information Services

1111 E Broad St

Columbus, Ohio 43215

P: (614) 645-0367

E: khetterscheidt@columbus.gov

The City of Columbus is an Equal Opportunity Employer

The City of Columbus seeks to promote compensation strategies that maximize the recruitment, performance, development, and retention of quality employees in support of the City's Covenant and strategic plan. In addition to a competitive pay plan, the City offers a comprehensive benefits program that includes the following:

• Medical

• Dental

• Vision

• Short-term Disability

• Life Insurance

• Wellness Program

• Tuition Reimbursement

Specifics about these benefit opportunities and eligibility can be discussed with one of the City's human resources professionals at the time of your interview or by contacting the Department of Human Resources, Labor Relations Office at (614)645-7206 for further information.

01

Have you included all of your relevant work experience (previous and current)? Resumes will not be accepted as a substitute for completing the application.

• Yes

• No

  02

  Have you reviewed the Minimum Qualifications for the job that you are applying to ensure that you meet specified requirements?

• Yes

• No

  03

  Have you attached the documents that provide proof of your license, education (post high school), and/or professional or state certification as you have referenced in your applicant profile? Such documents may include a photocopy or scan of your driver's license, bachelor's/master's degree or transcript of completed coursework.

• Yes

• No

  Required Question

Agency

City of Columbus

Address

77 N. Front Street, Suite 330

Columbus, Ohio, 43215

Phone

(614) 645-8300

Website

http://www.columbus.gov/civilservice

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