As a part of Johnson Controls' Data Center Solutions business unit, Silent-Aire is on the forefront in the creation of new and exciting products to support the data center industry. Our custom computer room air handling units (CRAHU) are industry leading examples of some of the most highly energy efficient and sophisticated cooling systems in the world. We are a diverse, upbeat, creative, team-oriented group of technicians, engineers and managers working on a daily basis to develop data center cooling equipment that is changing the face of the data center facility. Take some time to and apply today! Help us drive customer wins and be a part of a team that believes that through teamwork, leadership, and collaboration - anything is possible. What we offer * Competitive pay * Paid vacation/holidays/sick time - 10 days of vacation, 10 paid holidays, and five sick days each year * Comprehensive benefits package including 401(K) with match as well as insurance coverage that starts on day one (medical, dental, and vision care) * Encouraging and collaborative team environment * Dedication to safety through our Zero Harm policy What we look for Supporting Silent-Aire's Mission Critical Services, you will work unsupervised while making informed decisions to complete tasks as instructed. You will also complete detailed end of day reports with complete accountability for the time spent on the task and identify and report the difference between any manufacturing and construction deficiency. How you will do it * Rectify all problems detected during preventive maintenance and attend to "non-contract" request calls, breakdowns and furnish reports of the findings. * Generate service report for customers and provide regular feedback and improve the effectiveness and efficiency of service operations. * Coordinate and monitor work progress with customer and relevant parties for information to expedite installation and supervise sub-contractors' work at site. * Advise and train customer on system operations. * Document work completed and submit service reports * Keep customer informed on the nature of service provided, outstanding issues, recommends system enhancements, upgrades, or replacements and promotes the sale of change orders. * Execute retrofit projects and organize schedule for the assigned project under your responsibility, in coordination with your supervisor (applicable to retrofit only). * During, and/or at the end of each day/job, complete all company provided forms to the fullest extent possible. * Responsible for time management of jobs scheduled each out of town. * Check in with client at the beginning and end of each day. * Obtain client signature on company provided forms where applicable. * Use Time Clocks in the plant and ADP app when in the Field to account for daily times. * Hand in paperwork at the end of each trip for processing in sequential order. * Ensure all receipts or invoices for expenses have job numbers and get sent to the correct person. * Ensure all excess materials used for each job are listed properly and documented. * Assist on job sites with other Silent Aire Field Technicians as needed. * Answer all office emails/calls in a timely manner. * Check in as needed to ensure Manager or field supervisor are aware of your status. * Secure parts and tools needed throughout the day for various jobs as required. * Report all warranty repairs to the Manager or field supervisor and provide the necessary info needed to report back to the plant if it is a Silent-Aire internal problem. * Set expectations to other team members. * Must be able to build client confidence in company. * Must respect and strictly adhere to the non-disclosure policies, on the jobsite and away. * Provide information to ma