Required Skills and Experience: * Should have managed a Desktop Support/Field Services team which is spread across different locations. * Strong understanding of SLAs and CPIs and ITIL concepts * Working knowledge of the Customer ITSM Tool specially ServiceNow. * Strong technical background on Desktops, Laptops, Rugged case laptops and End User Desktop support. * At least three years of experience in technical service delivery * Proficient communication skills * Demonstrated technical experience supporting mobile devices. * Work experience and extensive knowledge of Windows builds and Software break/fix * Working knowledge of PC Refresh * Knowledge on Tablets or Rugged Laptops * Troubleshooting skills on Hardware, Software. * Understanding of Active Directory, SCCM, Imaging, BitLocker, Networking concepts. * Performs install, move, add, and change (IMAC) activities, as well as data backups and restores as applicable. Serves as the main interface to Authorized Users. * Coordinates Incident and Problem resolution with other Towers, as applicable. Supports Authorized Users and End User Devices and performs break/fix and refresh activities as required by Customer. * Remote Desktop support experience * Work experience and extensive knowledge of Windows builds and Software break/fix. PAY RANGE AND BENEFITS: Salary Range*: $20-$23 on W2 *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions: * One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022) * ClearlyRated® Client Diamond Award Winner (2020) * One of the Largest Certified MBE Companies in the NMSDC Network (2022) * Advanced Tier Services partner with AWS and Gold with MS Website: https://www.innovasolutions.com/ Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. PlApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjQ0MDEzLjEwNTA4QGFjc2ljb3JwY29tcC5hcGxpdHJhay5jb20