"Company Introduction 9th Way Insignia is a service-disabled veteran-owned company bringing transformative technology to our government customers so they can achieve their missions. Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, analytics and artificial intelligence. Learn more about 9th Way Insignia at https://9thwayinsignia.com.

Team (Project) Introduction 9th Way Insignia is looking for a Help Desk Intake Analyst for an exciting project supporting the VA (Veterans Affairs). The project supports the Implementation of the Veterans Self Service Portal and enables the Department of Veterans Affairs (VA).

Professional Level Information: A part-time Jr. System Analyst aligns as an Associate, at 9th Way Insignia. This position will be for 30 hours a week and will responsible for the intake and processing of Help Desk Tickets.

Functional Job (LCAT) Information: An Associate has entry to mid-level experience in the field. Associates are expected to have good writing, communication and listening skills. Good critical thinking and problem-solving skills are essential for implementation and support. Associates typically perform job duties under the supervision of a team lead or manager.

Responsibilities: This position will be responsible for the following:

Work with MS Dynamics, ServiceNow, Jira, MS Office and SharePoint as well as custom developed applications

Open, track and close trouble tickets assigned daily, and track activities.

Interfacing with many levels of VA Staff.

Work normal business hours M-F, with off-hours support required to complete high-priority tickets

Requirements:

This position requires previous experience with ticketing systems, and managing tickets or monitored tasks;

Must have experience with supporting end-user, stakeholders, and external / internal teams;

Strong verbal and written communication skills required to interface with various levels of stakeholders.

Must be authorized to work for any employer in the US

Salary Range: The salary range for this position is $17.67/hr - $21.63/hr (30 hour per week) *9th Way Insignia's range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Clearance, background investigation: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Location: This position is authorized for remote telework.

Legal: We're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law. hr@9th-way.com PDN-9b66