The Phelps-Clifton Springs Central School District has an opening for an Information Technology Support Technician 1. The successful candidate will need to:

• Provides direct customer service for students, staff, and parents for both hardware and software;

• Documents resolutions for all reported issues through the district’s ticketing system;

• Follows up on assigned tickets to resolve tickets with satisfied students, staff, and parents;

• Collaborates with vendors and colleagues to continually learn and make improvements;

• Analyzes and resolves common problems concerning PC/Apple software and hardware to determine an acceptable solution and ensures that all supported applications run;

• Installs PC, Apple, and mobile device applications;

• Configures computers for network connectivity;

• Help maintain the district’s hardware and software inventories;

• Perform other duties as assigned by the supervisor.

Job Qualifications

• • High School Diploma or GED

• Civil Service approved as Information Technology Support Technician I

• Fingerprint Clearance

Application Deadline:04/24/2024

Civil Service Title: Information Technology Support Technician 1

Job Number: DIS04.2024