Location: 4910 Tiedeman Road - Brooklyn, Ohio 44144 Qualified candidate must report to the Tiedeman Offices at least once per week. JOB BRIEF This position is scheduled primarily from 8:00 AM until 5:00 PM EST. This position is within the ACH Operations team under Payment and Deposit Services. Under limited or no supervision, the Analyst expertly monitors the progress of ACH file processing and Exception processing. The Analyst ensures the team members have the proper tools and training to be successful in their roles, performs testing, assists with procedures, works with Risk Review partners, and drives initiatives with clients, relationship managers, ECP partners and other internal partners. Will become an expert in our processing system (PEP+) and provides on-site support to the ACH Operations teams. ESSENTIAL JOB FUNCTIONS Acts as extension of leadership, but escalates issues timely and as needed Assists management in all projects, audits, and system upgrades as needed Oversees phone reporting to ensure calls are handled and associates are staffed for incoming calls Assists with completing procedural reviews and score carding on a monthly basis Partners with Technology and Support for PEP+ changes and testing, as needed Trains team members on new processes and procedures Acts as go-to for the team in assisting with questions, issues, and research items Recognizes gaps in the process and makes suggestions for continuous improvement Assesses strengths and developmental needs of team members and provides feedback to management Develops plans and delivers training to new hires Assesses strengths and developmental needs of team members and provides feedback to management Other duties as assigned MARGINAL OR PERIPHERAL FUNCTIONS Backup for ACH functions as needed. REQUIRED QUALIFICATIONS Three to four years' experience working in a high production, deadline-oriented environment Experience managing personal deliverables that have client facing impact and SLA Ability to read and follow instructions including complex processing procedures Experience in writing procedures PC skills to include proficiency with Word and expertise with Excel Strong written and verbal skills with the ability to summarize information Possess strong interpersonal skills with the ability to build and manage good working relationships Ability to remain flexible and effective in a fast-paced team environment Ability to adhere to and demonstrate the Key Values PREFERRED QUALIFICATIONS ACH processing knowledge Familiarity with PEP+ application Familiarity with Wire transaction processing and/or Dovetail Experience communicating with different levels of management and internal partners AAP certified COMPETENCIES/SKILLS Requires working in a high production, deadline-oriented environment Must have the ability to communicate effectively to various levels of associate, internal partners, and clients Follows established corporate and department policies and procedures Demonstrates adaptability and detail orientation, shows work commitment, and manages stress Prioritizes work, focuses effectively, and has the ability to multi-task during peak periods of processing Seeks and accepts feedback Drives results Willing to cross-train associates as the SME of our processes Questions effectively/demonstrates analytical skills Provides specific, timely feedback Consistently demonstrates the Key Values of Teamwork, Respect, Accountability, Integrity, and Leadership EQUIPMENT USED/PHYSICAL REQUIREMENTS PC - Phone - General office equipment TRAINING REQUIRED ACH training via Keys2Learn, PEP+, Recorded Virtual meetings, and with team members Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose r