Job Information
AutoZone, Inc. ANALISTA DE SOPORTE A CONTENIDO in Chihuahua, Mexico
SUMMARY:
The Content Admin works with large amounts of automobile parts electronic catalog data, assisting in the analysis, research, interpretation, and validation processes. Manipulates and processes data to meet requirements and works for a better standardization of information and optimization of workflows by following data governance best practices.
Also, assists in managing user accounts, roles, and permissions to systems. Updates and creates new process documentation as needed.
RESPONSIBILITIES:
50% Users, Tools, and Resources
Maintain an up-to-date record of users, roles, licenses, location of digital resources, installation files
Provide support to users on tools, applications, or Excel macros; apply the preventive maintenance plan
Provide onboarding and training to users on policies and procedures.
30% Data Management
Keep production records and backups.
Maintain accurate records of validations assigned and expected to conform to standards
Write and maintain process documentation and aids.
10% Communication and reporting
Calculate KPIs to the Content Support Coordinator / Admin on: Average resolution times, number of issues resolved, projects and tool development, and VCdb, PCdb, Qdb, Padb, implemented changes.
10% Data standardization and Bridging
Identify needs or inconsistencies in AutoCare VCdb, PCdb, PAdb, Qdb information as well as brands creation.
REQUIREMENTS:
Level of formal education: Associate degree or equivalent.
Area of study: Automotive or mechanical associate degree, Information and Communications Technology (ICT) or related field of study
Years of experience: 0-2 years
Type of experience:
Experience with Excel, systems administration, data governance, customer support
Auto parts knowledge and computer skills
Intermediate Excel
Knowledge of data governance frameworks and best practices, including data classification, data quality, data lifecycle management and data security tools
Ability to interpret, analyze, research and validate large amounts of data in Excel spreadsheets
Other/preferred:
Knowledge of Jira and Agile methodology is a plus
Experience performing systems or IT administration
Communication skills
Fluent English and Spanish
AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.
AutoZone, Inc.
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