We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)

STRATEGIC BUSINESS UNIT DESCRIPTION

CIBC is building a relationship-oriented bank for a modern world. Our role is to maintain an effective control environment and oversee the sound risk management of our bank, consistent with our Risk Appetite Statement. We help safeguard our reputation and brand while providing proactive advice and oversight of CIBC's compliance with regulatory requirements, including those related to consumer and investor protection, sales practices, securities trading, and anti-money laundering.

JOB PURPOSE

Reporting to the Director of Operational Resilience within the Operational Risk Management, this role will provide support in 2nd LOD review and challenge over the governance and execution of the Operational Resilience Program for CIBS’s Combined U.S. Operations (CUSO) in accordance with US Regulations, internal policies and industry practices.

The Operational Resilience Program sits within CIBC’s Technology, Infrastructure and Innovation (TI&I) group. The mandate of the Program is to identify and protect CIBC from threats and potential failures, respond and adapt to, as well as recover and learn from disruptive events to minimize their impact on the delivery of critical services through disruption. This involves effectively managing operational risk through a deep understanding of the end-to-end delivery of CIBC’s critical services, including the underlying technology, third parties, premises, people and data that support that service. The resilience posture of these critical services is further informed through scenario stress testing to identify points of failures, gaps and areas requiring enhancements.

The 2nd LOD Operational Resilience team, as part of the Operational Risk Management function, supports the Program mandate by ensuring the maintenance, continued enhancement, and evolution of the Operational Resilience risk framework. Core responsibilities also include monitoring, assessment, and independent challenge of program execution, and providing consultative support for all 1st LOD activities. The 2nd LOD Operational Resilience team also provides oversight for the Business Continuity Management program for the CUSO.

KEY ACCOUNTABILITIES

Operational Resilience

• Challenge the Operational Resilience Program, including ongoing maintenance and operation to ensure business objectives are met while complying with internal, external and regulatory requirements in a highly regulated environment 

• Assist in the understanding of CIBC’s current Operational Resilience practices, capabilities and roadmap 

• Maintain and evolve a best-in-class Operational Resilience framework in tandem with developing regulatory requirements and industry best practices

• Maintain a current understanding of regulatory trends and communicates to internal partners to ensure that regulatory changes in the resiliency area are understood and addressed within CIBC  

• Support the Operational Resilience Program execution in collaboration with internal partners (including TI&I, other Infrastructure partners, SBU representatives, functional groups, and other areas of Risk Management): 

• Review and challenge the identification of CIBC’s Critical Business Services (CBS) and Critical Shared Service (CSS) and ensure a register of criteria, ownership and key dependencies is maintained

• Review and challenge that CBSs are mapped end-to-end and at an appropriate level of detail in order toidentify technology, people, third parties, facilities and single points of failure (SPOF) for each CBS

• Review and challenge impact tolerances for each CBS as defined by CBS owners 

• Review and challenge disruption risk scenarios used to assess each CBS and their components 

• Review and challenge operational resilience measures and metrics to ensure effective management of the enterprise operational resilience program 

• Assist in the development of monitoring and reporting program across CBSs

• Ensure deficiencies are raised when warranted as per the Control and Deficiency Management Policy and issues are remediated in a fulsome and timely fashion 

• Ensure that all processes utilized are efficient, defined, documented, measured, and maintained

• Maintain a strong communication network with all assigned areas to promote exchange of information and ideas 

Business Continuity Management

• Challenge the Business Continuity Program (BCM), including ongoing maintenance and operation to ensure business objectives are met while complying with internal, external and regulatory requirements

• Maintain and understanding of U.S. regulatory trends and best practices around business continuity and related operational risk management disciplines

• Assess BCM policy and standards against industry regulations and best practices

• Assess program execution of impact analysis, planning and testing activities against internal policy and standards

• Develop, manage and maintain KPIs and KRIs for the 2nd LOD function

• Monitor threats that could escalate into business continuity incidents and monitor the progression of actual incidents in order to provide status updates to key stakeholders

CROSS-FUNCTIONAL RELATIONSHIPS

• The role works in close collaboration with leaders across the organization when challenging/discussing risks related to Operational Resilience and Business Continuity Management.

• The role also partners with various risk management groups including parent-bank, risk owners, and other governance functions and regulators to deliver on the accountabilities of the role.

KNOWLEDGE AND SKILLS

• Bachelor’s degree in business, information systems, risk management, technology or equivalent work experience

• Minimum 5 years experience with business continuity or operational resilience programs

• Industry relevant certifications, such as CBCP or equivalent preferred

• Experience with risk reviews, assessments, testing, and/or evaluation of control environment, risk mitigations, and compliance with various industry standards and regulatory requirements

• Strong communication (verbal and written) skills with ability to present technical information in clear and concise manner to a variety of audiences; including technology SMEs, senior management, and/or regulators

• Ability to work under pressure and creatively solve problems

WORKING CONDITIONS

• This role operates within a normal office environment

• Travel required: ​Occasional​

• At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2-3 days per week on-site, while other days will be remote.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

IL-70 W Madison St, 9th Fl

Employment Type

Regular

Weekly Hours

40

Skills

Analytical Thinking, Continuous Improvement Techniques, Control Frameworks, Decision Making, Emerging Risks, Group Problem Solving, Operation Risk Management, Risk Assessments, Risk Monitoring

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.