Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines.

As Strategic Initiatives, Product Portfolio Operations Manager in Payments' Acquiring Platform and Rails (APR), you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line.

As a Vice President of Strategic Initiatives within the Payments' Acquiring Platform and Rails (APR) team, you will play a pivotal role in implementing connectivity strategies across various products and establishing structures that enhance product line coordination. You will be responsible for ensuring alignment between all leaders and teams in APR with our business vision. Your role will also involve supporting leaders in communicating APR's direction and progress to key internal stakeholders, managing executive-level communications and meetings, and overseeing key governance forums. Leveraging your strong interpersonal skills and thought leadership, you will promote results and deliver key decisions and outcomes. In this dynamic environment, your ability to manage multiple engagements simultaneously and be a self-starter will be crucial to achieving results.

Job responsibilities

• Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives

• Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices

• Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized

• Implements a product-level collection strategy consisting of controls, financials, and resourcing needs

• Serve as advisor and program manager to Strategy Execution and Delivery leadership (MD & ED level), supporting their work across the business' top tier priorities

• Maintain recurring meetings to review and discuss business outcomes at the leadership and APR level, managing agendas, building executive-level presentations and communicating results

• Effectively manage junior and senior stakeholders, understanding their needs and keeping them aligned to the program's goals

• Lead ad hoc projects and initiatives with a range of product, operations and strategy objectives

• Own the program's Governance framework, providing oversight and ensuring it is effectively planned, executed, monitored and controlled

• Partner with Product Owners, Program Managers, Business/Product Controls, and the APR Portfolio Office to manage and control status and progress reporting, ensuring it is maintained and communicated consistently across internal teams, external stakeholders, and executive leadership

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in program management or performance optimization

• Proven ability to manage and implement operational effectiveness initiatives

• Proven ability to operate within the product development life cycle and agile methodologies

• Highly organized - simultaneously manage, prioritize, and deliver multiple projects and streams of communication with great attention to detail, while also understanding how tasks fit into the broader goals of the program

• Cross Functional collaboration skills - ability to comfortably and effectively communicate and influence senior management

• Communicating program change - identify and develop the key message for the target audience, both internal and external to APR

• Critical thinking/creative problem-solving - adapt approach based on new insights and identify the appropriate alternative to pursue

• PowerPoint design - design and build presentation materials that effectively communicate key messages through text, charts, and visualization

Preferred qualifications, capabilities, and skills

• Bachelor's degree with graduate degree in business or communications preferred

• Tech delivery knowledge - familiarity and/or understanding of modern technology delivery processes and methodologies

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans