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CDW Manager, IT Services Research & Development - Hybrid Data Center/Cloud in Chicago, Illinois

The Manager, Services R&D is responsible for definition, assessment, build, launch and lifecycle management of customer relevant Integrated Services products at CDW.

To realize these objectives, the Manager must balance a strong financial and operational results focus with a strong coworker and stakeholder focus.

Key Areas of Responsibility

Business and Operating Responsibilities –

  • Position CDW as a leading innovator of integrated services in the IT services industry and in the customer geographies and customer segments we serve

  • Support the strategy for the services portfolio and maintain and evolve the lifecycle of CDW integrated services (including end of life solutions), enabling a culture of creativity and facilitating a drive for commercial outcomes

  • Support and iterate a services innovation process that yields a services portfolio that is highly relevant to Customers

  • Partner and align with key stakeholders – Sales, Customers, Integrated Technology Solutions (Services Engagement and Delivery teams and other Solutions teams) and partners / PPM – to ensure that Services are most relevant to customers and are simple for CDW to price, sell and deliver

  • Identify and socialize continuous process improvement in the innovation process, to improve quality and to drive greater scalability, efficiency and customer relevance

  • Build on meaningful but unrealized technology adjacencies

Coworker Responsibilities -

  • Accelerate the professional and technical development of team members, through coaching and training, which are appropriately balanced and aligned with the most customer relevant solutions

  • Create individual professional and technical development plans for each direct report

  • Deliver substantive performance feedback and coaching to your team; develop strong leaders to deliver same and promote continual evolution of the coworker population

  • Attract, recruit and retain the “best and brightest” Services R&D coworkers

  • Perform teambuilding and foster an appealing work environment based on trust, respect and competence


Minimum Qualifications

  • Bachelor’s degree or equivalent combination of education and experience

  • 5+ Years’ experience in go-to-market activities, product design or sales of IT services and solutions.

Other Required Qualifications

  • Proven execution in a role as a leader, Go-To-Market expert, representative of customer value, or services expert

  • Demonstrated track record of creativity and preparedness to own new initiatives to successful launch

  • Proven ability to proactively collaborate, build relationships, and creatively solve problems

  • Differentiate between technology hype and true business potential and make grounded recommendations on new solution investments (along with timing on that continuum)

  • Must be able to communicate effectively (written and oral) and in a constructive manner with management, peers and coworkers.

  • Strong presentation skills, including consulting skills

  • Excellent interpersonal and talent development skills; ability to lead teams and drive for results

  • Applicant should demonstrate solid attention to detail and a penchant for accuracy

  • Ability to identify and creatively resolve client, project and people issues

  • Ability to understand, remember, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology. Ability to multi-task, organize and prioritize.

  • Ability to apply common sense in performing job. Ability to understand and follow basic instructions and guidelines. Ability to travel as needed.

Preferred Qualifications

  • Demonstrated ability to simplify complex matters for a wide range of audiences

  • Strong business acumen, understanding of multiple business models of IT services


Manager, IT Services Research & Development - Hybrid Data Center/Cloud

* Chicago, IL *