Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

Responsibilities:

• Effectively manage debt collections for a portfolio of accounts in the French market in order to reach aging targets with minimum supervision, with good communication and negotiations techniques

• Establishes a plan of action to reach or exceed targets

• Uses collection tools in accordance with the training, processes and expectations defined with the manager

• Applies correct judgement when applying the collection strategy

• Escalates timely and ensures correct follow-up until the issue is solved

• Ensures timely documentation of aged receivable with relevant comments and with the frequency specified in the processes

• Respects C&C processes and policies

Education and Experience Required:

• First level university degree with a focus in business or economics recommended or equivalent experience.

• Typically 1-2 years of experience in collection.

• Must have English and French language skills

Knowledge and Skills:

• Excellent written and verbal communication, negotiation, and conflict resolution skills.

• Intermediate accounting knowledge.

• Intermediate problem solving skills.

• Intermediate computer skills.

• Excellent prioritization skills.

• Basic understanding of risk mitigation tools.

• Good understanding of HP processes and tools

• Intermediate influence skills.

Equal Opportunity Employer (EEO):

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).