Job Description:

Microsoft 365 Administrator

Role Overview:

We are seeking a skilled and motivated Microsoft 365 and SharePointOnline Administrator to join our team. As a key member of RMI's Strategic Operations team, you will be responsible for managing and optimizing our Microsoft 365 environment, with a strong emphasis on SharePoint, Teams, and Power Platform. Your expertise will contribute to the seamless operation of our collaboration tools, ensuring efficient communication, document management, and process automation.

Responsibilities:

Microsoft Teams Administration:

Configure and maintain Teams channels, chat, meetings, and collaboration features.

Manage user access, permissions, and security settings within Teams.

Troubleshoot and resolve Teams-related issues.

Collaborate with end-users, including external users, to enhance their Teams experience and optimize usage.

SharePoint Administration:

Administer our robust SharePoint environment of 300+ sites and 1.5 million documents to include site architecture, permissions, and content types.

Working with Knowledge Management team members, design and implement SharePoint solutions to improve document management, content organization, and collaboration.

Monitor and optimize SharePoint performance.

Support end-users with issues, tickets and data migration.

Support and troubleshoot external user access

Partner with Knowledge Management and Legal to design data retention policy; implement and monitor

Administer and maintain an up-to-dateour SharePoint development environment.

Manage projects being executed by contractors.

Perform weekly data reduction efforts in collaboration with Knowledge Management and end users

Provide user training on SharePoint best practices and general knowledge

Troubleshoot and manage any integrations with other tools, apps or embedded products.

Power Platform Management:

Oversee Power Apps, Power Automate (Flow), and Power BI.

Create and maintain custom apps, workflows, and reports using Power Platform.

Collaborate with business units to automate processes and enhance productivity.

Ensure data integrity and security within Power Platform.

Help create structure and guidelines for how to use Power Platform.

Troubleshoot various forms, flows and PowerBI reports as needed.

Vendor Management:

Coordinate with external vendors and service providers related to Microsoft 365 services.

Evaluate vendor offerings, negotiate contracts, and manage relationships and work product.

Monitor service-level agreements (SLAs) and escalate issues as needed.

Release Management:

Stay abreast ofMicrosoft 365 updates, feature releases, and future dependencies between systems

Understanding of how feature releases and updates will impact organizational tools, assets, security and user workflows.

Communicate release schedules to RMI staff with special focus on supporting impacted end-users and IT through transitions.

Required Experience:

Office 365 Administration:

Proven experience managing Microsoft 365 services, including Exchange Online, OneDrive, M365 Groups, and Entra ID.