Enterprise Architect Job Locations

US-CO-Boulder

Position Type Regular Full-Time

Requisition ID 2024-5880

Category Customer Service/Support C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do b So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Overview

Summary An Enterprise Architect (EA) focuses on the big picture, creating technology strategies that enhance connectivity and human experiences across the entire organization. An Enterprise Architect is the technical lead for the customer that transcends the Account Executive and is the primary technical contact for the customer. The position is responsible for assessing customer needs and tailoring customized solutions that are moderate to complex in nature to fit business needs. The Enterprise Architect is well versed in all market offerings in their area of expertise and works closely with the account team to ensure full accuracy of the solution design during the lifecycle of the sale. Also, this position can explain, position, and justify costs related to ConvergeOne's solutions.

Responsibilities

Essential Functions Develops and advises on enterprise architecture models Aligns technology initiatives with business objectives/experiences Advises on technology trends and innovations Validates solution discovery requirements and aligns them to customer outcomes/experience Presents C1's entire portfolio and C1 (ConvergeOne) "Human Experience" story Collaborates closely with key customers and maintains key technical relationships with customers Collaborates closely with Account Executives, forming synergistic partnerships that ensures a unified approach to customer needs, from solution crafting to account management Leads technical teams (Design Engineers, Solution Architects, Chief Advisors, Delivery Engineers, Project Managers and Managed Services engineers) Oversees and responsible for the whole sales cycle, serving deals from discovery through project execution and supporting adoption in partnership with Services, PM and Lifecycle teams Acts as the main orchestrator behind any major deal, ensuring that all elements of the deal from initial customer requirements to final implementation plans are seamlessly integrated Interacts directly with key customers, virtually and preferably in-person, to build relationships, lead projects (pre-Sales, Post-sales, and Managed Services) and ensure C1 success Maintains ongoing engagement with customers who consume managed services, ensuring that their evolving needs are consistently met and that our solution continues to align with their long-term objectives Remains connected to assigned customers, including between projects

Additional Specific Duties and Responsibilities Accustomed to working in virtual office environment

Qualifications

Required Qualifications Extensive experience in enterprise-level projects Strong strategic thinking and leadership skills Ability to relate to customers' needs and showing understanding and insight Ability to function as trusted advisor and build long-lasting trustworthy relationships with customers Demonstrates comprehensive technical abilities across various domains and across numerous services models (pre-sales, Delivery and Managed) Deep understanding of enterprise architecture frameworks, cloud computing, Collaboration, and Infrastructure design Ability to work independently with minimal direction providing accurate solution architecture for clients Ability to communicate with all levels, including executive levels, with customers and partners, and bridge the gap between business users and information technology Excellent written and verbal communication and presentation skills to convey complex technical details in a manner understandable to non-technical stakeholders; excellent relationship and collaborations skills Competency in negotiating with vendors, team members, and stakeholders to reach optimal outcomes Ability to adapt to new challenges and technologies; staying updated with industry trends Ability in prioritizing tasks and projects to meet deadlines without