Test Analyst

Job Req ID: 32678

Posting Date: 3 May 2024

Function: Software Engineering

Unit: Networks

Location:

Snowhill, Birmingham, United Kingdom

Salary: Competitive salary + Benefits

Working Style: 3 days a week office, 2 days anywhere

Why this job matters

We are looking for a Test Analyst who has experience in manual software testing.You will be joining BT's Networks 999 team within voice services platform.

The key propose of this role is to test the systems used by the end users in Voice Services for the handling/support of 999, OA/DA and Relay calls.

If you have experience in manual software testing, we want you! Join us for an exciting opportunity to learn, grow, and master your skills on the job. In your first 12 months, you'll dive into structured training, receive personalized mentorship, and gain hands-on experience with BT's systems and processes. But that's just the start—there are endless opportunities for career advancement and personal growth beyond!

Key Skills

• Problem solving

• Testing, evaluation and analysis

• Issue management

• Root Cause Analysis

• System troubleshooting

What you'll be doing

• Undertake testing from an E2E perspective on Voice Services releases, including production of clear and accurate Test Execution and Closure Reports

• Managing own time to ensure testing is completed within the timescales of the overall release (target 100% to agreed timescale) and to a high quality (target is no P1/P2 faults detected in live that should have been detected in test)

• Ability to Define, Produce and Maintain test scripts utilising agreed tools.

• Deliver the testing requirements for a specific area deriving what needs to be tested.

• Provide feedback on proposed test activities

• Own, record and manage problems/defects through to a satisfactory conclusion. Test fixes and support the introduction of any workarounds. Deliver presentations to wider team where required

• Identify blockers to completion and to progress resolution of them

• Support & Maintain the availability of test equipment, including the building/upgrading of equipment needed to carry out the role.

• Provide accurate, consistent and useful feedback to all parties involved in the release cycle with respect to errors, ambiguities, warnings and guidelines relating to both software code and release documentation necessary for the successful and timely release of new software

• Develop and maintain an effective working relationship with both internal & external teams

• Support other members of the Test team as necessary to ensure team targets and objectives are met

• Keep up to date with changes to Voice Services systems, processes and procedures

• Help identify, maintain and promote ‘best practice’ for testing

• Is able to work with limited supervision and is proactive in approach to finding solutions and escalating when all other channels are exhausted.

• Conducting peer reviews

What you'll bring

Mandatory

Either

• Experience in manual software testing of User Interfaces, workstations, desktops or other relevant general experience.

OR

• Direct experience in using the xAWS workstation to convert these skills into E2E test skills.

Nice to have (these skills can also be learned on the job)

• A knowledge of the call handling systems would be advantageous, along with previous testing experience.

• Ability to use basic Microsoft Office applications – Teams, Outlook, Word, Excel, SharePoint

• Experience in a telecoms environment with Computer Telephony Integration testing.

• Software engineering development for test tool development.

• Test automation facilities.

• In depth knowledge of the BT xAWS Workstation including software delivery, configuration management and the associated tools.

• Knowledge of the backend systems that xAWS interacts with

• Knowledge of the OA, DA, 999, Relay advisor procedures

• Any accreditation or training in Software Testing.

Your Benefits

• Tailored training and development opportunities to continue to build your career

• 22 days’ annual leave (not including bank holidays), increasing with service

• Life Assurance

• Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%

• Direct Share scheme

• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.

• Exclusive colleague discounts on our latest and greatest BT broadband packages BT TV, including TNT Sports and NOW entertainment

• Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks

• 3 volunteering days per year

• Access and involvement with our incredible 11 People Networks including Able2 network, Careers network, Ethnic diversity network, Gender equality network and Pride network

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.