+-----------------------------------+-----------------------------------+ | | | +-----------------------------------+-----------------------------------+ | SENIOR IT ADMINISTRATOR | | +-----------------------------------+-----------------------------------+ | ----------- ---------------- | | | Job Code: 2024-AL-013 | | | Location: Birmingham, AL | | | | | | ----------- ---------------- | | +-----------------------------------+-----------------------------------+ | POSITIONDESCRIPTION: | | | | | | TheSeniorIT Administratorposition | | | encompasses the oversight and | | | management of both our on-premise | | | and cloud infrastructure and | | | services. In addition to | | | maintaining and troubleshooting | | | our cloud-based applications and | | | data, you will also be | | | responsible for ensuring the | | | availability, performance, and | | | security of on-premise | | | infrastructure. Collaborating | | | closely with the infrastructure | | | and security teams, you'll | | | provide technical support and | | | guidance, emphasizing adherence | | | to both on-premise and cloud best | | | practices while implementing | | | effective solutions. | | | | | | YOURDAY-TO-DAY: | | | | | | (Reasonableaccommoda | | | tionsmaybemadetoenableindividuals | | | withdisabilitiestoperf | | | ormtheessentialfunctionsofthejob) | | | | | | - Implement and enforce | | | cloud/on-premise security | | | policies and standards. | | | - Optimize and scale our | | | cloud/on-premises resources | | | and services. | | | - Perform backup and disaster | | | recovery operations. | | | - Resolve | | | cloud/on-premise-related | | | issues and incidents. | | | - Document and update | | | cloud/on-premise architecture | | | and configuration. | | | - Research and evaluate new | | | cloud/on-premise technologies | | | and trends. | | | - Evaluate documented | | | resolutions and analyze | | | trends for ways to | | | preventfutureproblems. | | | - Document all pertinent end | | | user identification | | | information, including name, | | | department, contact | | | information, and nature of | | | problem or issue. | | | - Build rapport and elicit | | | problem details from the | | | internal Support Team. | | | - Prioritize and schedule | | | problems. Escalate | | | problems(whenrequired) to the | | | appropriately team or vendor. | | | - Apply diagnostic utilities to | | | aid in troubleshooting. | | | - Access software updates, | | | drivers, knowledge | | | bases,andfrequently asked | | | questions resources on the | | | Internet to aid in problem | | | resolution. | | | - Identify and learn | | | appropriate software and | | | hardware used and supported | | | by the organization. | | | | | | WHAT YOU BRING TO THE TEAM: | | | | | | (Reasonable accommodations may be | | | made to enable individuals with | | | disabilities to perform the | | | essential functions of the job) | | | | | | - Preferably a bachelors degree | | | in information technology or | | | a related field. Education | | | may be substituted with 8-10 | | | years of relevant job | | | experience with | | | experienceinIT preferred. | | | - Ability to conduct research | | | into a wide range of | | | computing issues as required. | | | - Highly self-motivated and | | | directed. | | | - Keen attention to detail. |