Description

Amazon is looking for a leader who is passionate about Customer Experience, who thinks/acts globally, and who has the ability to contribute major new innovations in the industry. As our Sr. Workflow Manager, he/she will execute capacity ramp up and ramp down across Customer Service internal sites, drive productivity and cost efficiency by systematically challenging operations teams across multiple geographies.

Key job responsibilities

This person would be responsible for managing the team that executes to short/long term capacity plans by aligning actual staffing to forecasted requirement. He/she will be leading a team of analyst and managers spread across multiple countries and will be responsible for their performance in ensuring staffing accuracy in the internal network for service level delivery. Strong initiative, team leadership, project management and quantitative skills are imperative, as well as the ability to lead and grow top-notch people.

We are open to hiring candidates to work out of one of the following locations:

Bellevue, WA, USA

Basic Qualifications

· Ability to be a metric owner and drive metric effective measures in the department and across the organization

· Ability to manage and drive process related automation with technical team where needed

· Demonstrated ability in developing and implementing new strategies and procedures.

· Demonstrated ability to put team priorities into a larger business context and make difficult tradeoffs caused by new or changed business goals and/or resource reductions

Preferred Qualifications

· An advanced degree in a quantitative field (mathematics, stats, engineering, or science or an MBA).

· Expertise in the use of technical/statistical tools to drive process improvements

· Capacity planning experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,300/year in our lowest geographic market up to $212,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.