Job Description

Job Title: Service Technical Trainer - China

Organization: Thermo Fisher Scientific (China) Co., Ltd

Location: Beijing

Reports To: Service Training Manager

Position Summary: Provide post-sales customer training and application support for GC，GCMS & GCMSMS product lines to create bigger customer value through better utilization of Thermo Fisher products. Interface with marketing and commercial team, to highlight the competitive differentiator or to influence customer preference in favor of Thermo Fisher in the training, eventually become loyal customers.

Job Description :

Conduct customer operation training and application support for GCGCMS products. Understand customer’s problems and recommend solutions, ensure customer satisfaction. Manage daily operation of Training Lab, maintain and keep instruments and lab facility in good condition. Post-sales follow-up to monitor customer satisfaction and fortify customer relationships. Provide technical assistance or training for assigned products or technologies to Field Service, sales or support channels (internal or external) to enable channel competence and competitiveness. Compile customer training materials for assigned product line or technologies as required. Define and update training SOP, which should cover customer-oriented training process, basic and in-depth technical points, selling points or other advantages of Thermo Fisher products, etc.

Key Metrics:

Training productivity and customer satisfaction. Training revenue and service revenue. Thermo Fisher brand impact and customer preference to related products.

Qualifications:

Master degree or above. More than 3 years working experience in Pharmaceutical, Chemical，Environmental and Mass spectrometry (GC&GCMS). Experience in Thermo Fisher GC, GCMS, GCMSMS operation is preferred. Effective communication skills with English and computer application skills. Open mind, willing to do continuous improvement to business needs. Demonstrated effective teamwork player. Being resilient, ability to accept challenges. Self-motivated and action oriented.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.