Job Description

This person will be responsible for answering daily VOIP/phone related tickets submitted by the end client. Responding to tickets will be done on-site and will require regular interaction with the end client. We are looking for someone that is reliable and has strong communication and customer service skills. Tickets will include, but are not limited to, the following types of issues: phone configuration, phone installation, phone decommissioning, move/add/change/delete issues, no dial tone, voicemail reset, programming issues. Etc.. There will occasionally be migration/upgrade projects from Avaya to Cisco phones that require further travel.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Experience with hands on troubleshooting of cisco VOIP technology (no dial tone, busy signals, noise interference, basic connectivity issues, re-configuring phones)

 Experience managing Move, Add, Change, Delete tickets in CUCM

 Experience with hands on install, testing, programming, and configuring of cisco phones

 Ability to work on site in a profession manner with the end client

 Experience opening, managing, updating, and closing tickets in a ticketing system (remedy is preferred)

 Ability to drive long distances null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.