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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

As a Senior Solution Architect at you will be an integral part of the End-to-End Solution Architecture team within the Digital Technology Experience group. Our mission is to craft scalable architectures that drive world-class digital experiences. In this role, you will play a pivotal part in shaping solution architecture across various domains, including People/HR/Learning/Training domains and Sales, and Partner engagement.

Responsibilities:

• Collaborate with cross-functional teams to understand and analyze how people, processes, and technology interact within current and future workflows.

• Compile, deliver, and promote end-to-end solution architecture roadmaps that guide product and service evolution.

• Prepare visual diagrams of system architecture, functionality, and process flows, serving as a subject matter expert to guide technology strategy.

• Develop Microservices and API-based architectures, with deep knowledge of software solutions, tools, technologies, data acquisition, integration, web services, and SOA.

• Work with product teams to understand capability roadmaps and leverage technology to create solutions.

• Create architecture and technical design documents, including High-Level Solution Design documents and proofs-of-concept (POC).

• Drive detailed solution architecture discussions, gain alignment, build consensus and be the subject matter expert for the projects and products assigned

• Collaborate with development, infrastructure, test, and production support teams to ensure proper implementation of solutions.

• Collaborate with Technology and Product Leadership Teams, Vendors, Partners, Developers, QA Testers, Enterprise Architecture team, Security, and Operations teams.

• Bachelor’s Degree in Computer Science or equivalent; Master’s degree preferred.

• 12+ years progressive experience as a lead solution architect in a large and complex technology landscape.

• Demonstrate expert-level understanding of building capabilities on Digital Enterprise Portals in at least 1-2 of the following domains: People, HR, Training, Learning, Sales, Partner Management and eCommerce.

• ServiceNow Certified Master Architect and/or Certified Technical Architect preferred

• Experience in building large scalable systems on Web, Mobile, and Cloud ecosystems.

• A strong understanding of the ServiceNow Platform is a must

• Strong interpersonal skills and executive presence to drive presentations with VPs and above

• Led Digital/SaaS/Enterprise Software enabled transformations with hands-on experience in solution design and implementation.

• Knowledge and experience with ServiceNow’s product suites is highly preferred.

• Expertise with modern programming languages (Node JS, React JS, HTML 5, Angular JS, CSS, Java).

• Strong communication skills (written/verbal) with varied audiences.

• Experience modeling “as-is” and “to-be” architectures based on product and business roadmaps.

• Experience in architecting scalable UI and/or API platforms is preferred.

• Experience in Cloud and digital technology strategies, information security/cybersecurity alignment, federated identity, complex event processing, and embedded real-time monitoring.

• Proficiency in architecture development, product development using Event-based architecture, and Microservices.

• Understanding of Agile and Scrum-based models, system and design thinking approaches, data acquisition, integration, ETL, infrastructure, profiling, and reporting.

• Familiarity with web services implementations, service-oriented architectures, microservices architecture, Mobile Application Architecture Patterns, Mobile Application Security, Deployment, and Maintenance Strategies.

• Highly self-motivated, results-driven, team-oriented, and able to work cross-functionally

• TOGAF or related Certification preferred.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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