The Senior Director of Learning and Enablement (L&E), reporting into the VP of Customer Experience (CX), is holistically responsible for global product and solutions training for both customers and HBT employees across all functions (marketing, sales, product, customer service, technical support, etc.)

The incumbent in this role, which will be based in Atlanta, will be responsible for developing a strategy for seeking training needs from external and internal customers, ensuring courses are prepared in a timely manner to offer to customers, closely work with product leaders to develop courses for NPI prior to launch and accountable for revenue generation through course delivery model either in-person or online.

To drive efficiencies, a holistic content creation strategy, that can be leveraged for both customers and employees must also be created. Success in the role will ultimately be defined by:

• Customer Satisfaction in courses offered through various survey.

• Reduced technical support cases.

• Revenue growth from trainings.

Position Responsibilities

Develop strategy, training offering model for customer training across all brands and lines of business.

• Lead and strategically partner with key stakeholders including business unit GMs to define learning needs.

• Create compelling customer training offerings to be marketed and sold to customers to drive loyalty and revenue.

• Partner with Finance to ensure complete and accurate measurement for both training revenues and expenses.

• Lead and deploy Customer Training Business Development specialists, who will be responsible for customer acquisition, revenue generation and customer success management alongside the HBT sales and service organizations.

Lead design of innovative training curriculum and content for both customer and employee enablement (20%)

• Develop a content strategy that addresses both performance support and competency.

• Ensure curriculum alignment to training strategy via robust needs identification, assessment, and learning interventions.

• Introduce Accelerated & Experiential learning initiatives as necessitated by business requirements.

Coordinate the successful delivery of both customer and employee enablement across a variety of vehicles (35%)

• Leverage data and analytics to track customer and employee adoption, usage, and consumption of learning offerings.

• Create and sustain a culture of continuous, self-directed learning in the organization.

• Develop a robust evaluation framework for instructor led training sessions, leverage for continuous improvement.

• Introduce and evolve instructional models/designs/concepts with curated content as a core component.

• Ensure awareness, penetration, and utilization of learning platforms by employees are commensurate with investments.

• Create and share global training and workforce readiness dashboard/reports with key stakeholders.

Build a World Class Learning & Enablement Team (15%)

• Create HBT training team through existing employees, augmented with external hires, aligned to the training strategy.

• Set direction and provide oversight, coaching, management, and leadership for the team; including managing performance develop development plans.

• Drive the adoption of 8 Honeywell Behaviors and HOS ways of working.

• Mentor, motivate, and develop staff and serve as a resource to them to facilitate professional development.

• Maintain peer relationships across HBT to facilitate effective knowledge sharing and avoid duplication of effort.

Supervisory Responsibilities

Centralize and build out HBT training team across (a) offering management, (b) content creation and (c) training delivery and (d) learning effectiveness measurement and reporting.

Experience & Educational Requirements

• Bachelor’s Degree in a relevant discipline.

• 10+ years of senior customer and employee training and development experience.

• 10+ years of Experience leading a large globally disbursed team at a senior level.

We Value

• An ability to think strategically and have a vision for training.

• A commercial mindset and businesslike approach to training and development.

• A capacity to make decisions in the face of ambiguity.

• An ability to lead diverse groups.

• Customer Training P&L experience is strongly preferred.

• An ability to lead through complexity and change.

• Proven track record of delivering results in a matrixed environment.

• Ability to work effectively in a cross functional environment.

• Solid presentation and oral and written communication skills with proven ability to influence.

• Demonstrated ability to deliver on complex situations or problems without guidance or supervision.

• Ability to foster good relationships, work independently and in collaboration with global team.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.