Location

Omni Atlanta Hotel at Centennial Park

Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center, and it is the closest hotel to the Mercedes-Benz Stadium.

Omni Atlanta's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hotel at Centennial Park may be your perfect match.

Job Description

To transport hotel guests to designated destinations in the Atlanta area.

When not providing transportation services, this role will be staged at the entrance of the resort, where they will greet arriving/departing guests, provide the Omni Welcome to guests entering the property through the motor lobby area, and help to establish the Omni Service Culture in the front drive with the aid of the valet team.

Responsibilities

+ + Drive town car vehicle to and from designated destinations in a timely manner

• Apply knowledge of commercial driving and skills in maneuvering vehicle at varying speed in difficult situations, such as inclement weather and heavy traffic

• Greet guests and provide on boarding assistance

• Ensure cleanliness of town car vehicle; including interior and exterior

• Inspect vehicle daily and report any damage or safety concerns immediately to management

• Maintain accurate log of vehicle maintenance

• Report any safety concern immediately to management

• Maintain accurate log of services rendered

• Create memorable experience during transportation service

• Maintain 4-Star/4-Diamond standards of guest service.

• Accept other special duties as requested by management.

• Assist in keeping front entrance clean and tidy

• Understand all emergency procedures

• Understand all amenities and services offered at the Hotel and local area

• Understand all Moments of Service scenarios

• Use friendly and appropriate expressions when engaging guests

• Be fully acquainted with the different points of interest

• Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests

• Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms

• Ensure that the public areas, bell closet are maintained, clean and tidy

• Follow-up with guest complaints to ensure that any problems are resolved

• Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping area

• Utilize bell carts effectively and with caution

• Ensure the floor is covered 100% of the time, including the Front Desk

• Direct guests to the Front Desk or meeting rooms

• Call taxis and/or shuttle for guests as needed

• Assist, retrieve and load luggage for guests

• Notify the Front Desk and Guest Services of VIP arrivals whenever possible

• Engage in conversation with as many guests as possible

• Attend all designated staff meetings and training sessions

• Complete all tasks assigned by manager

• Aid guests in locating other areas of the hotel (walk them to destination if possible)

• Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets

• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications

Qualifications

• Customer Service Oriented

• Must pass pre-employment drug screen

• Outgoing, friendly personality

• Valid Class D License required

• Flexible shift/schedule; including days, nights, weekends, and holidays

• Ability to lift 50 lbs.

• Ability to sit or stand for long periods of time

• Ability to bend in order to lift heavy items

  Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

Job LocationsUS-GA-Atlanta

Posted Date2 weeks ago(4/29/2024 9:19 AM)

Requisition ID 2024-109135

of Openings 1

Category (Portal Searching) Guest Services