KEY RESPONSIBILITIES AND DUTIES

• Create an exceptional customer service experience by bringing your polished communications, patience and empathy to the customer.
• Resolve in-depth technical P.C. software and hardware problems by utilizing logical problem-solving skills and referencing documented processes and procedures. (Microsoft Office, Win10 VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony etc.).
• Provide trouble shooting assistance to clinicians, doctors, nurses and other caregivers and ensure their inquiries are resolved effectively.
• Effectively use remote assistant tools, including knowledge base, to diagnose customer issues to resolved within target time limits
• Take pride and responsibility to meet or exceed targeted performance metrics and objectives.
• Change is consistent in our environment and your adaptability to these changes is critical to our success.
• Your ability to learn effectively and apply multiple types of training platforms including classroom, on the job, web based, and job shadowing is essential to perform as expected.
• Use your innovative analysis ability to contribute to ongoing process and procedure improvements to enhance the customer experience.
• Appropriately document all required information into the ticketing system.
• Proactively identify opportunities to improve the environment and culture.
• Effectively escalate unresolved tickets to the appropriate team to ensure that the customer issue gets resolved.

MINIMUM REQUIREMENTS

• High School diploma or G.E.D equivalent/and at least one-year experience supporting, troubleshooting and repairing PCs.
• Working knowledge of PC operations which includes hardware, software, network settings, operating systems and MS Office applications is required
• Excellent verbal and written communication skills.
• Must be able to lift/transport moderately heavy objects, such as computers, and peripherals up to 50 lbs.
• Flexibility to work off schedule when needed.
• Must keep company, patient, and client information confidential.

PREFERRED REQUIREMENTS

• CompTIA A+ certification preferred
• Healthcare environment experience preferred
• Knowledge of medical-based terms and phrases are a definite advantage.

PERSONAL ATTRIBUTES:

• Integrity, honesty and personal responsibility
• Values employees and can genuinely articulate their positive contributions
• Values teamwork and understands the importance of collaboration
• Strong listening and comprehension skills
• Ability to work independently, proactively and creatively while exercising sound judgment in a fast-paced and results driven environment
• Strong written and verbal communication skills
• Analytical skills with high degree of accuracy
• Ability to adhere to strict federal and business compliance and confidentiality rules

Pay Rate: $17.00 - $18.00 per hour.